Front Office Manager Resume Example

Greeted all guests in a courteous and professional manner.Processed guest payments for room charges, food and beverage charges and phone charges.Performed concierge services for a 5-star, 1282 room hotel.Referred guests to local restaurants and recommended attractions in the area. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera. Fostered strong working relationships with all hotel departments.

Las Vegas, NV Primary responsibilities included assigning rooms and registering guests, concierge service, arranged transportation for all the VIP guests, room inventory, accommodate all special requests, communicating with various department to ensure 100% guest satisfaction, and always maintaining a professional positive attitude. Also provided guest services such as; handling mail, faxes, and packages, keeping accounts, determining credit, rendering bills and receiving cash and credit card payments. Communicating with VIP Casino Hosts to ensure that all comps are applied accordingly. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera. Extensive usage of Opera.

Primary responsibilities included assigning rooms and registering guests, selling and up selling walk in guests, providing guest services such as; handling mail, faxes, and packages, keeping accounts, determining credit, rendering bills and receiving cash and credit card payments. Greeted all guests in a courteous and professional manner. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.

Costumer service Sales Supervised 6 other co-workers. Attend monthly meetings. Make schedules. Set up store displays. Set up monthly goals. Report to store manager. Maintain strong relationship with costumers. Cash handling

Greeted all guests in a courteous and professional manner.

Referred guests to local restaurants and recommended attractions in the area.Analyze guests' gaming activities to comp accordingly. Maintain a highly satisfied repeat guests. Process reports and email them to the proper departments and personnels. Distribute Show tickets. Abide by Nevada gaming law in my department and/or on the casino floor. Arranged limos, shows, dinner, golf, or anything else the guests may need. Contact guests prior to arrival to ensure correct flight info and offer assistance with anything they may need prior to arrival. Contact guests in room after check in to ensure complete satisfaction with room accommodation. Work in liaison with other departments to ensure guests' satisfaction. Assist Casino hosts with anything they may need.