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front office manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Charismatic future Casino Host with a talent for relationship building and VIP services management in a casino setting. Seeks to deliver the highest quality of service to every casino guest.

Highlights
  • Exceptional customer service
  • Superb interpersonal skills
  • Conflict resolution
  • Upscale resort and spa background
  • VIP services specialist
  • Relationship-building
  • Staff motivation and training
  • Brand management
  • Communicates effectively
  • Listening skills
  • Exceptional multi-tasker
  • Adaptable
  • Energetic
  • Player development
  • Gaming rules
  • Relationship selling
  • Promotions specialist
  • Results-oriented
Accomplishments
  • Earned “Employee of the Quarter” at The Hotel in 2008
  • Several "Employee of the Month at Trump International from 2008 through 2012. Ivanka Trump also sent me a hand-written thank you letter for my excellent guest service.
  • Maintained a guest satisfaction rating of greater than 95% since 2006.
Experience
04/2007 to 05/2013
Front Office Manager The Cliffs Resort Pismo Beach, CA,

Met with clients and other legal professionals to discuss case details.

Conducted client interviews and all client intake services.

Managed communication with courts regarding status of petitions and granted orders.

Maintained the master calendar for client appointments and court appearances.

Coordinated and scheduled meetings and telephone conferences.

Trained new employees on office equipment and job duties.

Payroll

02/2008 to 2013
Front Desk Representative Azaan Labs Reno, NV,

Greeted all guests in a courteous and professional manner.Processed guest payments for room charges, food and beverage charges and phone charges.Performed concierge services for a 5-star, 1282 room hotel.Referred guests to local restaurants and recommended attractions in the area. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera. Fostered strong working relationships with all hotel departments.

06/2010 to 09/2010
VIP Representative Grand Sierra Resort And Casino Seattle, WA,

Las Vegas, NV Primary responsibilities included assigning rooms and registering guests, concierge service, arranged transportation for all the VIP guests, room inventory, accommodate all special requests, communicating with various department to ensure 100% guest satisfaction, and always maintaining a professional positive attitude. Also provided guest services such as; handling mail, faxes, and packages, keeping accounts, determining credit, rendering bills and receiving cash and credit card payments. Communicating with VIP Casino Hosts to ensure that all comps are applied accordingly. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera. Extensive usage of Opera.

04/2006 to 02/2008
Front Office Representative Radisson Hotel Group Reno, NV,

Primary responsibilities included assigning rooms and registering guests, selling and up selling walk in guests, providing guest services such as; handling mail, faxes, and packages, keeping accounts, determining credit, rendering bills and receiving cash and credit card payments. Greeted all guests in a courteous and professional manner. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.

08/2001 to 04/2006
Senior Beauty Advisor Grand Sierra Resort And Casino City, STATE,

Costumer service Sales Supervised 6 other co-workers. Attend monthly meetings. Make schedules. Set up store displays. Set up monthly goals. Report to store manager. Maintain strong relationship with costumers. Cash handling

05/2013 to Current
VIp Representative Excalibur Hotel & Casino City, State,

Greeted all guests in a courteous and professional manner.

Referred guests to local restaurants and recommended attractions in the area.Analyze guests' gaming activities to comp accordingly. Maintain a highly satisfied repeat guests. Process reports and email them to the proper departments and personnels. Distribute Show tickets. Abide by Nevada gaming law in my department and/or on the casino floor. Arranged limos, shows, dinner, golf, or anything else the guests may need. Contact guests prior to arrival to ensure correct flight info and offer assistance with anything they may need prior to arrival. Contact guests in room after check in to ensure complete satisfaction with room accommodation. Work in liaison with other departments to ensure guests' satisfaction. Assist Casino hosts with anything they may need.


Education
Expected in 2015
Bachelor of Arts: Psychology
University of Nevada Las Vegas - Las Vegas, NV
GPA:

Will complete BA in Psychology this year (2015) from University of Nevada Las Vegas- Las Vegas, NV, USA

Skills
  • Excellent costumer service skills
  • Sales and marketing
  • Excellent costumer building skills
  • Training
  • Casino experience
  • Analyze gaming activities to issue comp accordingly
  • Conflict resolution skills
  • Building and maintaining strong relationship with current and future guests.
  • Extensive knowledge in Opera and other operating systems.
  • Exceptional listening skills



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Resume Overview

School Attended

  • University of Nevada Las Vegas

Job Titles Held:

  • Front Office Manager
  • Front Desk Representative
  • VIP Representative
  • Front Office Representative
  • Senior Beauty Advisor
  • VIp Representative

Degrees

  • Bachelor of Arts

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