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Front Office Manager Resume Example

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FRONT OFFICE MANAGER
Summary

Charismatic future Casino Host with a talent for relationship building and VIP services management in a casino setting. Seeks to deliver the highest quality of service to every casino guest.

Highlights
  • Exceptional customer service
  • Superb interpersonal skills
  • Conflict resolution
  • Upscale resort and spa background
  • VIP services specialist
  • Relationship-building
  • Staff motivation and training
  • Brand management
  • Communicates effectively
  • Listening skills
  • Exceptional multi-tasker
  • Adaptable
  • Energetic
  • Player development
  • Gaming rules
  • Relationship selling
  • Promotions specialist
  • Results-oriented
Accomplishments
  • Earned “Employee of the Quarter” at The Hotel in 2008
  • Several "Employee of the Month at Trump International from 2008 through 2012. Ivanka Trump also sent me a hand-written thank you letter for my excellent guest service.
  • Maintained a guest satisfaction rating of greater than 95% since 2006.
Experience
Front Office Manager05/2007 to 06/2013The Cliffs ResortPismo Beach , CA

Met with clients and other legal professionals to discuss case details.

Conducted client interviews and all client intake services.

Managed communication with courts regarding status of petitions and granted orders.

Maintained the master calendar for client appointments and court appearances.

Coordinated and scheduled meetings and telephone conferences.

Trained new employees on office equipment and job duties.

Payroll

Front Desk Representative03/2008 to 01/2013Azaan LabsReno , NV

Greeted all guests in a courteous and professional manner.Processed guest payments for room charges, food and beverage charges and phone charges.Performed concierge services for a 5-star, 1282 room hotel.Referred guests to local restaurants and recommended attractions in the area. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera. Fostered strong working relationships with all hotel departments.

VIP Representative07/2010 to 10/2010Grand Sierra Resort And CasinoSeattle , WA

Las Vegas, NV Primary responsibilities included assigning rooms and registering guests, concierge service, arranged transportation for all the VIP guests, room inventory, accommodate all special requests, communicating with various department to ensure 100% guest satisfaction, and always maintaining a professional positive attitude. Also provided guest services such as; handling mail, faxes, and packages, keeping accounts, determining credit, rendering bills and receiving cash and credit card payments. Communicating with VIP Casino Hosts to ensure that all comps are applied accordingly. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera. Extensive usage of Opera.

Front Office Representative05/2006 to 03/2008Radisson Hotel GroupReno , NV

Primary responsibilities included assigning rooms and registering guests, selling and up selling walk in guests, providing guest services such as; handling mail, faxes, and packages, keeping accounts, determining credit, rendering bills and receiving cash and credit card payments. Greeted all guests in a courteous and professional manner. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.

Senior Beauty Advisor09/2001 to 05/2006Grand Sierra Resort And CasinoCity , STATE

Costumer service Sales Supervised 6 other co-workers. Attend monthly meetings. Make schedules. Set up store displays. Set up monthly goals. Report to store manager. Maintain strong relationship with costumers. Cash handling

VIp Representative06/2013 to CurrentExcalibur Hotel & CasinoCity, State

Greeted all guests in a courteous and professional manner.

Referred guests to local restaurants and recommended attractions in the area.Analyze guests' gaming activities to comp accordingly. Maintain a highly satisfied repeat guests. Process reports and email them to the proper departments and personnels. Distribute Show tickets. Abide by Nevada gaming law in my department and/or on the casino floor. Arranged limos, shows, dinner, golf, or anything else the guests may need. Contact guests prior to arrival to ensure correct flight info and offer assistance with anything they may need prior to arrival. Contact guests in room after check in to ensure complete satisfaction with room accommodation. Work in liaison with other departments to ensure guests' satisfaction. Assist Casino hosts with anything they may need.


Education
Bachelor of Arts: Psychology2015University of Nevada Las VegasCity, State, US

Will complete BA in Psychology this year (2015) from University of Nevada Las Vegas- Las Vegas, NV, USA

Skills
  • Excellent costumer service skills
  • Sales and marketing
  • Excellent costumer building skills
  • Training
  • Casino experience
  • Analyze gaming activities to issue comp accordingly
  • Conflict resolution skills
  • Building and maintaining strong relationship with current and future guests.
  • Extensive knowledge in Opera and other operating systems.
  • Exceptional listening skills



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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • University of Nevada Las Vegas

Job Titles Held:

  • Front Office Manager
  • Front Desk Representative
  • VIP Representative
  • Front Office Representative
  • Senior Beauty Advisor
  • VIp Representative

Degrees

  • Bachelor of Arts : Psychology 2015

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