front office manager resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Influential professional in hospitality industry with strong desire to help guests create memorable experiences. Multilingual and compassionate but able to take on any situation with poise.
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
CRM and office management software
Cash transactions
Administrative skills
Senior leadership support
Project management
Scheduling and calendar management
Customer relations
Event coordination
Education and Training
Lake Worth Community High SchoolFlorida City, FLExpected in 05/2019 ā āHigh School Diploma: - GPA:
Experience
Loews Hotels - Front Office Manager Hollywood, CA, 05/2022 - Current
Conducted transactions, confirming patient information and processing according to standard protocol.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Analyzed business performance data and forecasted business results for upper management.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Universal Health Services - Night Shift Supervisor Jeffersonville, IN, 10/2020 - 04/2022
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready.
Trained employees in proper work procedures and performance strategies to optimize operations.
Collaborated with team members to improve performance and implement training updates.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Planned and managed resources to consistently meet production, quality and cost goals.
H.S.H Limited - Reservations Agent Beverly Hills, CA, 08/2020 - 03/2022
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Researched and resolved customer issues.
Relayed information on availability, pricing and discounts to customers.
Verified guest information and payment options ensuring accuracy and completeness.
Reviewed guest information and payment options, checking for accuracy and completeness.
Coordinated with front desk staff to maintain maximum occupancy.
Kept accurate knowledge of types of rooms available at various resort locations.
Suggested amenities suited to clients' needs.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Provided clients with assistance in preparing required travel documents and forms.
Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
Tria Restaurant - Front Desk Agent Minneapolis, MN, 02/2018 - 01/2021
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Stayed current on local attractions and special events to help guests with entertainment options.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Posted charges, updated accounts and issued bills to departing guests.
Managed customer complaints and rectified issues to complete satisfaction.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Pleasantly answered phone calls and routed to proper guest or department.
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