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front office manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Employee Coaching and Motivation
  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Teamwork and Collaboration
  • Administrative Skills
  • Exceptional Customer Support
  • Conflict Management
  • Precertification Requirements
  • Computer Skills
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Good Work Ethic
  • Friendly, Positive Attitude
Experience
04/2022 to Current Front Office Manager Sage Hospitality Resources, Llp | Charlotte, NC,
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
  • Coordinated resolutions for issues and appealed denied authorizations.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated with patients and healthcare professionals to meet patient needs.
04/2017 to 12/2022 Assistant Clinic Manager Massage Envy | Westborough, MA,
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Maintained positive working relationship with fellow staff and management.
05/2016 to 02/2017 Registrar Clerk Norman Regional Hospital Authority | Oklahoma City, OK,
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Leveraged scheduling system to determine availability of date and time requested.
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
12/2013 to 01/2016 Customer Service Specialist Syneos Health, Inc | Tulsa, OK,
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education and Training
Expected in 11/2027 to to Bachelor of Science | Health Administration Grand Canyon University, Phoenix, AZ GPA:

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Resume Overview

School Attended

  • Grand Canyon University

Job Titles Held:

  • Front Office Manager
  • Assistant Clinic Manager
  • Registrar Clerk
  • Customer Service Specialist

Degrees

  • Bachelor of Science

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