front office manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate able to prioritize work to meet team goals, while maintaining a positive can-do attitude. Reliable employee willing to take on additional responsibilities to assist in meeting team goals or to help fill personnel shortages within the team. Bring good communication skills to the table along with deductive reasoning and good judgement. Seeking a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills. Forward resolving and focus on customer communication, while responding appropriately to questions in a timely manner.

  • Anatomy Knowledge
  • Medical Billing experience
  • Clerical Experience
  • Administrative experience
  • Patient Care
  • Medical Scheduling
  • Insurance Verification
  • Computer skills
  • Extensive exposure to hospital environment
  • EMR Systems (patient related)
  • Medical Office Experience
  • Medical terminology
  • EKG
  • Office Management and Administration
  • Medical Records
  • Certifications and Licenses
  • Report Preparation and Analysis
  • Policy and Procedure Modification
  • Staff Training and team management
  • Registration Management
  • Team Management
  • Oral and Written Communication
  • Intuit QuickBooks
  • Proficient in Microsoft Word and Excel
  • EMR systems (hospital)
  • Office Supplies and Inventory
  • Insurance Claim entry and verification
  • ER Discharge Summaries
  • Professional Relationships
  • Patient Correspondence
  • Patient relations
  • High-Volume Environments
  • Oral and written communication
  • Policy and procedure modification
  • Documentation and control
Work History
Front Office Manager, 02/2020 - 11/2021
Marriott Vacations Worldwide Davenport, FL,
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Interpreted management directives to define and document administrative staff processes.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Achieved specific team objectives and collection activity.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Health Unit Coordinator, 10/2014 - 02/2020
Maricopa Integrated Health System Chandler, AZ,
  • Responded to patient call lights to expedite appropriate follow-through.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Provided care for 30+patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Assisted with processing patient admissions, transfers and discharges.
  • Assembled and maintained patient medical records and other documents related to patient care.
Recruiter, 11/2012 - 04/2015
Baptist Healthcare System, Inc. Clarksville, IN, Huntington, WV
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Maintained filing system of current, prospective and future positions.
  • Oversaw full cycle recruiting for 30 vacancies each quarter.
Nursing Assistant, 08/2009 - 10/2012
Lifespan Corporation North Grosvenordale, CT,
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Associate of Science: Nursing, Expected in 07/2024
West Virginia Junior College - Charleston - Charleston, WV
Status -
Bachelor's: Business Administration, Expected in 01/2020
Capella University - Minneapolis, MN
Status -
High School Diploma: , Expected in 05/2009
Fairland High School - Proctorville, OH
Status -
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved heart and soul award by completing with accuracy and efficiency.
  • Supervised team of 15 staff members.

EKG Certification BLS Certification CPR Certification


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Resume Overview

School Attended

  • West Virginia Junior College - Charleston
  • Capella University
  • Fairland High School

Job Titles Held:

  • Front Office Manager
  • Health Unit Coordinator
  • Recruiter
  • Nursing Assistant


  • Associate of Science
  • Bachelor's
  • High School Diploma

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