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front office manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.

Skills
  • Cash Transactions
  • Proposal Writing
  • CRM and Office Management Software
  • Recruitment and Hiring
  • Teamwork and Collaboration
  • Team Leadership
  • Employee Coaching and Motivation
  • Team Building
  • Performance Tracking and Evaluation
  • Technical Proficiency
Experience
Front Office Manager , 07/2022 to Current
Radisson Hotel GroupChicago, IL,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Created and optimized employee schedules for shift coverage.
  • Monitored office inventory to maintain supply levels.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.
Front Office Manager , 05/2021 to 07/2022
Radisson Hotel GroupMinneapolis, MN,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Created and optimized employee schedules for shift coverage.
  • Monitored office inventory to maintain supply levels.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.
Front Office Assistant, 06/2013 to 05/2021
Northside HospitalAtlanta, GA,
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Collected copays and account balance payments and updated account records.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Welcomed visitors and determined nature of business to announce to appropriate personnel.
  • Retrieved messages from voicemail to forward to appropriate personnel.
  • Received and screened high volume of internal and external communications.
  • Monitored visitor access by maintaining logbook and issuing passes.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Created and optimized employee schedules for shift coverage.
  • Maintained office security by following safety procedures and controlling access via reception desk.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Maintained front desk to provide positive first impression.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Greeted guests and vendors to assist in navigating space.
  • Answered phones and routed voicemails to respective employees.
  • Received and distributed mail, letters and packages.
  • Coordinated support to facilitate general office operations.
  • Encouraged and improved cross-department internal communication.
  • Participated in credit and collections activities.
Education and Training
Associate of Arts: General Literature, Expected in 05/1993 to Chemeketa Community College - Salem, OR
GPA:

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Resume Overview

School Attended

  • Chemeketa Community College

Job Titles Held:

  • Front Office Manager
  • Front Office Manager
  • Front Office Assistant

Degrees

  • Associate of Arts

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