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Front Office Manager Resume Example

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FRONT OFFICE MANAGER
Summary

Dynamic Office Manager with three years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Skills
  • Customer relations
  • Training and coaching
  • Scheduling and calendar management
  • Office supplies ordering
  • Meeting arrangements
  • Customer assistance and interaction
  • Call routing
  • Issue handling
  • Email and telephone decorum
  • Package and mail receipt
  • Front office management
  • Cash transactions
  • Administrative skills
  • Appointment confirmation
Experience
Front Office Manager, Southwest Pulmonology and Sleep Associates , May 2017-December 2020Oklahoma City, OK
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the Medical Assistant afterwards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Medication Aide, Village on the park, January 2015-May 2017Oklahoma City, OK
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Assessed patient needs in response to medications.
  • Monitored vital signs during medication administration to quickly identify any complications.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained medication stock and performed cleaning of patient rooms and equipment.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Medication Aide, Rivermont Assisted Living, February 2014-January 2016Norman, OK
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Assessed patient needs in response to medications.
  • Monitored vital signs during medication administration to quickly identify any complications.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained medication stock and performed cleaning of patient rooms and equipment.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Monitored and reported clients' progress.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Improved patient outlook and daily living through compassionate care.
Medication Aide, English Village Manor, January 2007-September 2010Altus, OK
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Planned optimal meals based on established nutritional plans.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Initiated oxygen and administered life-saving drugs in emergency situations.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Assessed patient needs in response to medications.
  • Monitored vital signs during medication administration to quickly identify any complications.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and reported clients' progress.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Education and Training
High School DiplomaBlair High School, , BlairOKMay 2006
Some College (No Degree)Nursing, , Western Oklahoma State College, AltusOK
CertificateCertified Nurses Aide, , , Southwest Technology Center, , AltusOKJanuary 2005
Certified Medication Aide, , , Southwest Technology Center, , AltusOKJanuary 2007
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Resume Overview

Companies Worked For:

  • Southwest Pulmonology and Sleep Associates
  • Village on the park
  • Rivermont Assisted Living
  • English Village Manor

School Attended

  • Blair High School
  • Western Oklahoma State College
  • Southwest Technology Center

Job Titles Held:

  • Front Office Manager
  • Medication Aide

Degrees

  • High School Diploma
    Some College (No Degree)
    Certificate

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