Front Office Manager Resume Example Homewood Suites Orlando Convention Center

FRONT OFFICE MANAGER

Summary

Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over five years in the hospitality industry.

Highlights

Core competencies include: OnQ,Micros Dollars on the net point of sale systems
Exceptional communicator
Inventory management systems

Marketing and advertising
Staff motivation and training
MS Office expert
Exceptional customer service
Fluent in French & Creole

Experience

Front Office Manager02/2015 to 05/2015Homewood Suites Orlando Convention CenterOrlando, FL

Directed the daily activities of the six member team

Supervised six front desk staff team.

Processed credit card transactions during the checkout process.

Balanced all rebates and other miscellaneous charges.

Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Greeted and registered guests and issued room keys.

Fostered strong working relationships with all hotel departments.

Front Office Supervisor/Night Auditor03/2014 to 02/2015Hilton Garden Inn at sea WorldOrlando, Fl

Greet, register, and assign rooms to guests of hotels Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Front Office Supervisor08/2011 to 03/2014Homewood Suites by hilton Lake Buena VistaOrlando, FL

Greet, register, and assign rooms to guests of hotels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Arrange tours, taxis, or restaurant reservations for customers.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Front Office Supervisor08/2011 to 03/2014Hilton Garden Inn Lake buena VistaOrlando, Fl

Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Arrange tours, taxis, or restaurant reservations for customers.

Customer Service Representative01/2009 to 07/2011Carribean CruiselineFt Lauderdale, FL

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Answer telephone calls from potential customers who have been solicited through advertisements.
Maintain records of contacts, accounts, and orders.
Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.
Customize insurance programs to suit individual customers, often covering a variety of risks.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Provide clients with assistance in preparing required travel documents and forms.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

Education

High School Diploma2006Miami Central Senior High SchoolMiami, FL

Associates: Hospitality Management: Hopitality Management & TourismValencia CollegeOrlando, FLHospitality Management: Hopitality Management & Tourism

Skills

advertisements, bookkeeping, brochures, Clerical, credit, Critical Thinking, make change, clients, Electronics, faxes, forms, insurance, Marketing, meetings, mail, Negotiation, network, reading, Maintain records, Sales, seminars, scripts, telephone, telephones, Time Management, trade shows, transportation

Resume Overview

Companies Worked For:

Homewood Suites Orlando Convention Center
Hilton Garden Inn at sea World
Homewood Suites by hilton Lake Buena Vista
Hilton Garden Inn Lake buena Vista
Carribean Cruiseline

School Attended

Miami Central Senior High School
Valencia College

Job Titles Held:

Front Office Manager
Front Office Supervisor/Night Auditor
Front Office Supervisor
Customer Service Representative

Degrees

High School Diploma 2006
Associates : Hospitality Management: Hopitality Management & Tourism

Front Office Manager Resume Example

Resume Score: 90%

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