LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Front Office Manager
Please provide a type of job or location to search!
SEARCH

Front Office Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
FRONT OFFICE MANAGER
Summary

Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over five years in the hospitality industry.

Highlights
  • Core competencies include: OnQ,Micros Dollars on the net point of sale systems
  • Exceptional communicator
  • Inventory management systems

  • Marketing and advertising
  • Staff motivation and training
  • MS Office expert
  • Exceptional customer service
  • Fluent in French & Creole
Experience
Front Office Manager02/2015 to 05/2015Homewood Suites Orlando Convention CenterOrlando, FL

Directed the daily activities of the six member team

Supervised six front desk staff team.

Processed credit card transactions during the checkout process.

Balanced all rebates and other miscellaneous charges.

Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Greeted and registered guests and issued room keys.

Fostered strong working relationships with all hotel departments.

Front Office Supervisor/Night Auditor03/2014 to 02/2015Hilton Garden Inn at sea WorldOrlando, Fl
  • Greet, register, and assign rooms to guests of hotels Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Front Office Supervisor08/2011 to 03/2014Homewood Suites by hilton Lake Buena VistaOrlando, FL
  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Front Office Supervisor08/2011 to 03/2014Hilton Garden Inn Lake buena VistaOrlando, Fl
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for customers.
Customer Service Representative01/2009 to 07/2011Carribean CruiselineFt Lauderdale, FL
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Education
High School Diploma2006Miami Central Senior High SchoolMiami, FL
Associates: Hospitality Management: Hopitality Management & TourismValencia CollegeOrlando, FLHospitality Management: Hopitality Management & Tourism
Skills

advertisements, bookkeeping, brochures, Clerical, credit, Critical Thinking, make change, clients, Electronics, faxes, forms, insurance, Marketing, meetings, mail, Negotiation, network, reading, Maintain records, Sales, seminars, scripts, telephone, telephones, Time Management, trade shows, transportation

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Homewood Suites Orlando Convention Center
  • Hilton Garden Inn at sea World
  • Homewood Suites by hilton Lake Buena Vista
  • Hilton Garden Inn Lake buena Vista
  • Carribean Cruiseline

School Attended

  • Miami Central Senior High School
  • Valencia College

Job Titles Held:

  • Front Office Manager
  • Front Office Supervisor/Night Auditor
  • Front Office Supervisor
  • Customer Service Representative

Degrees

  • High School Diploma 2006
    Associates : Hospitality Management: Hopitality Management & Tourism

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Front-Office-Manager-resume-sample

Front Office Manager

Adam's Mark Hotel

Buffalo, New York

Front-Office-Manager-resume-sample

Front Office Manager

Crowne Plaza Northbrook

Des Plaines, Illinois

Front-Office-Assistant-Manager-resume-sample

Front Office Assistant Manager

Greystar Management LLC

Pearland, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.