Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over five years in the hospitality industry.
Directed the daily activities of the six member team
Supervised six front desk staff team.
Processed credit card transactions during the checkout process.
Balanced all rebates and other miscellaneous charges.
Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Greeted and registered guests and issued room keys.
Fostered strong working relationships with all hotel departments.
advertisements, bookkeeping, brochures, Clerical, credit, Critical Thinking, make change, clients, Electronics, faxes, forms, insurance, Marketing, meetings, mail, Negotiation, network, reading, Maintain records, Sales, seminars, scripts, telephone, telephones, Time Management, trade shows, transportation
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