Front Office Manager Resume Example
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over five years in the hospitality industry.
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Directed the daily activities of the six member team
Supervised six front desk staff team.
Processed credit card transactions during the checkout process.
Balanced all rebates and other miscellaneous charges.
Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Greeted and registered guests and issued room keys.
Fostered strong working relationships with all hotel departments.
- Greet, register, and assign rooms to guests of hotels Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Greet, register, and assign rooms to guests of hotels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Arrange tours, taxis, or restaurant reservations for customers.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Arrange tours, taxis, or restaurant reservations for customers.
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Explain products or services and prices, and answer questions from customers.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Maintain records of contacts, accounts, and orders.
- Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Provide clients with assistance in preparing required travel documents and forms.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
advertisements, bookkeeping, brochures, Clerical, credit, Critical Thinking, make change, clients, Electronics, faxes, forms, insurance, Marketing, meetings, mail, Negotiation, network, reading, Maintain records, Sales, seminars, scripts, telephone, telephones, Time Management, trade shows, transportation
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Resume Overview
School Attended
- Miami Central Senior High School
- Valencia College
Job Titles Held:
- Front Office Manager
- Front Office Supervisor/Night Auditor
- Front Office Supervisor
- Customer Service Representative
Degrees
- High School Diploma 2006
Associates : Hospitality Management: Hopitality Management & Tourism
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