Front Office Manager Resume Example Performance Health & Wellness

Faith

Streeter

Professional Summary

Resourceful and experienced Front Office Manager offering expertise in customer service, organization, time and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy. Proficient in Microsoft Office and Practice Mate software, and the ability to learn new software quickly.

Skills

Documentation and control
Proficient in Microsoft Office and Practice Mate software.
Online presence monitoring
Relationship building
Office administration
Oral and writing communication
Staff management
Issue handling
Presentation design

Deadline driven
Customer assistance
Cash drawer management
Credit card processing
Accounts payable and receivable
Inventory management
Stocking and replenishing
Social media management

Education

Iola High SchoolIola, TX05/2014High School Diploma

Western Governors University OnlineSalt Lake City, UTExpected in 05/2023Bachelor's: Special Education

I am currently completing classes online as I can so I can avoid student debt. I am hoping to graduate by 2023.

Work History

Performance Health & Wellness - Front Office Manager
Brenham, TX08/2017 - 09/2019

Scheduled and confirmed appointments for patients.
Managed and updated the appointment schedule daily.
Well versed in Practice Mate software to schedule patients, add/apply payments, add chart notes and ICD-10 codes along with billing medical insurances.
Verified insurance benefits and provided patients with a benefit summary report.
Operated computers and fax machines to send and receive messages to patients and medical practices.
Maintained stock for the office and ordered supplies when needed.
Monitored online presence of Performance Health & Wellness to engage with users and strengthen patient relationships.
Improved website page content, keyword relevancy, and branding to achieve search engine optimization goals.
Revamped the Performance Health & Wellness website and made it user friendly for patients.
Created social media platforms for the business on Facebook, Instagram and Pinterest.
Counted cash in register drawer at beginning and end of shift.
Reviewed and resolved differences between accounting information and cash drawer.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

First Baptist Church Of Chappell Hill- Childcare Provider
Chappell Hill, TX02/2016 - 04/2019

Established and maintained safe play environment for children.
Offered top-notch care to 6+ children at once, ranging in age from 6 weeks to 6 years.
Kept areas clean, organized and stocked, and sanitized surfaces and toys each Sunday morning and Wednesday evening.
Developed lessons and activities to teach children life lessons in a fun and creative way.
Led activities for over 10 children ages 3 to 11 on Wednesday nights. During vacation bible school every summer, we would lead activities for over 30 children ages 3 to 11.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

Chick-Fil-A Inc.- Kitchen Prep Cook
College Station, TX10/2014 - 09/2015

Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
Washed, peeled and cut various fruits and vegetables to prepare for serving.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Practiced proper safety and sanitation standards.
Addressed guest complaints and resolved issues to promote satisfaction.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Maintained composure and work quality while under stress.

Accomplishments

Billing
Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Patient Billing
Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Scheduling
Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Technology Proficient
Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions.

Affiliations

Member, Houston Livestock Show & Rodeo, 2012 to Current
Member, American Quarter Horse Association , 2018 to Current
Member, Cornerstone Church, 2017 to Current

-Children's Church Volunteer and Team Leader.

Member, Navidad CattleWoman Association, 2011 to Current

Resume Overview

Companies Worked For:

Performance Health & Wellness
First Baptist Church Of Chappell Hill
Chick-Fil-A Inc.

School Attended

Iola High School
Western Governors University Online

Job Titles Held:

Front Office Manager
Childcare Provider
Kitchen Prep Cook

Degrees

High School Diploma
Bachelor's : Special Education

Front Office Manager Resume Example

Resume Score: 80%

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