LiveCareer-Resume

front office manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over 10 years driving growth and brand recognition for private business and major hotel chains.

Skills
  • Filly Bilingual in Arabic (Native), and English (Advanced)
  • Awarded: 2015 Iraq Most Distinctive Women
  • Cost Analysis and Savings
  • Purchasing and Planning
  • Employee Supervision
  • Profitability and Revenue Generation
  • Training Management
  • Process Improvements
  • Conflict Management and Communication Skills
  • Broad knowledge of computer programs
  • Punctual
  • Highly organized
  • Policies and Procedures Implementation
  • Team Leadership
Experience
Director of Front Office Management , 04/2022 to Current
Westgate ResortsWilliamsburg, VA,
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
Front Office Manager, 06/2021 to 02/2022
Hyatt Hotels Corp.Sunnyvale, CA,
  • REFERENCE: Please contact General Manager Kate Ulland at 507-923-7450 or at resumesample@example.com.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Assistant Operation Manager, 10/2020 to 05/2021
Boyd Gaming, Inc.King Of Prussia, PA,
  • REFERENCE: Please contact Senior Operation Manager Dustin Defnall at XXX-936-2249 or at resumesample@example.com.
  • Evaluated and updated compensation strategies to offer competitive employment packages and a ract top-notch talent
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases
  • Managed teams of front desk agents, shu le drivers, valet staff, bellmen, housemen, room a endants, laundry staff, concierge staff, airlines Captain service, at your service (AYS Customer Service), gift shop staff
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Directed all day-to-day operations of Westin Hotel facility to provide safe and enjoyable guest experience
  • Mentored all new employees, demonstrating best methods for servicing clients and guests
  • Assisted guests at check-in, providing information on various services within the hotel.
Westin Hotel Supervisor, 02/2020 to 10/2020
TacocabanaTerrell, TX,
  • My daily responsibilities include completing specific checklists; which include running reports and preparing for the upcoming day's arrivals
  • Analyzed, investigated and resolved guest complaints
  • Ommunicated with other departments regarding all relevant ma ers in a timely fashion
  • Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy
  • Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests
  • Answering phone calls, assist guests and upcoming guests, listen to guest inconveniences and/or complaints
  • Work with other departments on a regular basis to ensure the day's operations run smoothly
  • Work at the front desk to check ins or check outs
  • Assist with guest situations at the front desk when they request a supervisor or manager
  • Assist and lead front desk agents in problem solving, answering their questions, and continuing to allow them to learn and grow.
Hotel Front Desk Supervisor, 05/2019 to 02/2020
Little Island CaféCity, STATE,
  • My daily responsibilities include completing specific checklists; which include running reports and preparing for the upcoming day's arrivals
  • Supervised a staff of 54 guest service employee
  • Ensured all employees were properly trained, knowledgeable and provided excellent guest service
  • Assigned duties and shifts to workers
  • Oached and counseled employees to ensure adherences to hotel policies, standards and procedures
  • Recruited, managed, trained and developed the front office/desk team
  • Analyzed, investigated and resolved guest complaints
  • Oordinates monthly staff meetings that address any outstanding issues and record the minutes as well as record the agenda
  • Reconcile the daily cash log and night audit report
  • Communicated with other departments regarding all relevant ma ers in a timely fashion
  • Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy
  • Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests
  • Answering phone calls, assist guests and upcoming guests, listen to guest inconveniences and/or complaints
  • Work with other departments on a regular basis to ensure the day's operations run smoothly
  • Assist at the front desk when needed with check ins or check outs
  • Assist with guest situations at the front desk when they request a supervisor or manager
  • Assist and lead front desk agents in problem solving, answering their questions, and continuing to allow them to learn and grow.
Restaurant Manager, 10/2002 to 06/2011
Company NameCity, State,
  • Opens and closes restaurant
  • Eviews inventory and daily par stock levels
  • Repares food requisition orders and relays to Purchasing
  • Reates shift schedules for service crew
  • Anages and trains service crew
  • Eviews and evaluates food service crew performance
  • Onducts pre-shift meetings with staff
  • Onducts daily audit on all store sections
  • Hecks working condition of equipment
  • Hecks quality of ingredients, preparation schedules with kitchen crew
  • Eviews monthly P/L statement
  • Reets and welcomes guests to the restaurant
  • Avigates all sections of the restaurant and assists in areas which need more assistance
  • Ives recommendations on menu and specials of the day
  • Mmediately addresses all concerns, complaints and questions from customers
  • Liaisons with the kitchen to ensure prompt serving of all orders
  • Nsures all tables are complete with utensils and dining ware
  • Circulates in dining area to a end to customer issues
  • Anages cashiering station
  • Nsures cleanliness of restaurant
  • Repares required reports
Education and Training
Master of Arts: Human Rights And Conflict Resolution, Expected in 09/2017 to University Of Alabama At Birmingham - Birmingham, AL
GPA:
Bachelor of Science: Anthropology, Expected in 09/2011 to University Of Alabama At Birmingham, Council - Birmingham, Amman, AL
GPA:
Associate of Arts: English Language And Literature, Expected in 11/2000 to British Council - Amman, Jorden,
GPA:
Bachelor of Science: Agriculture Engineering, Expected in 07/1997 to Mousel University - Iraq,
GPA:

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Resume Overview

School Attended

  • University Of Alabama At Birmingham
  • University Of Alabama At Birmingham, Council
  • British Council
  • Mousel University

Job Titles Held:

  • Director of Front Office Management
  • Front Office Manager
  • Assistant Operation Manager
  • Westin Hotel Supervisor
  • Hotel Front Desk Supervisor
  • Restaurant Manager

Degrees

  • Master of Arts
  • Bachelor of Science
  • Associate of Arts
  • Bachelor of Science

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