Front Office Manager resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

  • Verbal and Written Communication
  • Creative Thinking
  • Data Analytics
  • Customer Service
  • Client Relationship Management
  • Digital Content Platforms
  • Content Development
  • Keyword Research
  • Social Media Marketing
  • Content Curation
  • Strategic Networking
  • Data Entry
  • Visualization techniques
  • Visual Merchandising
Work History
09/2006 to 08/2022 Front Office Manager Radisson Hotel Group | Salt Lake City, UT,
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed financial documentations such as expense reports and invoices.
  • Implemented software for digitizing and organizing over numerous medical records.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Calculated adjustments, premiums, and refunds.
  • Processed and recorded new policies and claims.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Managed senior-level personnel working in marketing and sales capacities.
01/2015 to Current Social Media Influencer Rollins, Inc | Alexandria, VA,
  • Created, curated and managed published content for feed and stories across social media channels.
  • Monitored and built social media following by maintaining solid online presence via community engagement.
  • Produced relevant product content to reach target customers.
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Engaged with consumers using education, passion and authenticity.
  • Established credibility on social media and persuaded others by virtue of authenticity and reach.
  • Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
  • Formulated high-quality written storytelling and visual content for social media campaigns.
  • Followed and reviewed competitor social media channels, content and strategy to relay insights.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
06/2015 to Current Wardrobe Stylist Tonal | San Diego, CA,
  • Worked with photographers and stylists to showcase products for optimal visibility.
  • Drove brand awareness by organizing display setups and assisting in merchandising.
  • Researched current fashion trends and competitor activity.
  • Styled 100+ different looks for magazine and website shoots.
  • Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
  • Fitted models with outfits as per designer specifications.
  • Collaborated with hair and makeup departments to align looks with specific image plans during events.
  • Supported models when clothing was uncomfortable.
  • Tracked all clothing and accessories used in runway shows and photo shoots.
  • Maintained positive, professional attitude during long shoots and when dealing with difficult people.
07/2018 to 12/2018 Social Media Manager Chewy | Archbald, PA,
  • Analyzed and reported social media and online marketing campaign results.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
  • Increased customer engagement through social media.
  • Curated and segmented editorial content to increase engagement and channel growth.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Managed team of 7 to generate original content and moderate online community members
Expected in 05/2006 Associate of Arts | Nursing Mission College, Santa Clara, CA GPA:
Expected in 05/2005 Associate of Arts | Business Administration De Anza College, Cupertino, CA GPA:
Expected in 06/2002 High School Diploma | Del Mar High School, San Jose, CA GPA:

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Resume Overview

School Attended

  • Mission College
  • De Anza College
  • Del Mar High School

Job Titles Held:

  • Front Office Manager
  • Social Media Influencer
  • Wardrobe Stylist
  • Social Media Manager


  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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