Front Office Manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Bilingual Front Office Supervisor offering friendly attitude and initiative to resolve customer complaints and issues quickly. Known for remaining polished and calm in very busy environments and in all types of situations. Well-organized Front Office Manager possessing strong leadership and planning abilities developed over [Number]-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Skilled [Job Title] knowledgeable about monitoring metrics and maximizing team success in fast-paced [Type] settings. Performance- and quality-driven with [Number] years of experience. Natural leadership talent with motivational approach. Flexible and adaptable [Job Title] with [Type] front office management experience, spanning [Number] years excellence and efficiency. Recognized Team builder and leader adept at scheduling, [Software] operations and task delegation. Trained in [Field of study] and certified in [Area of certification]. Independent thinker successfully overseeing a busy front office at a [Number]-room hotel. Dependable Front Office Supervisor performing multiple tasks, including cash transactions, check-ins and telephone inquiries. Looking to take on new challenges as a [Job Title] with a terrific company. Talented [Job Title] proven successful in leading administrative team members in high-volume [Type] settings. Knowledgeable about [Industry] regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Focused [Job Title] with over [Number] years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Diplomatic [Job Title] with [Number]+ year background providing exemplary customer service in [Type] environments. Excel and promoting effective coordination and communication within teams to meet and exceed objectives. Recognized for [Skill] and [Skill] skills. Dedicated and meticulous Office Manager with over [Number] years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Goal-oriented [Job Title] with [Number] years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in [Skill] and [Skill]. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

  • Referral verification
  • Proposal writing
  • Fluent in [Language] and [Language]
  • Reservations assistance
  • Conflict management
  • Event coordination
  • Hospitality services
  • Skilled in [Software]
04/2019 to Current
Front Office Manager Vail Resorts Corte Madera, CA,
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Handled office supply ordering, including ink cartridges, toner and paper
07/2018 to Current
Cashier Customer Service American Dining Creations Plano, TX,

Provided excellent customer service. Handled heavy cash, credit card, and account receivables.  Answered heavy phone call volume.  Team player with an upbeat attitude.  Made all customers feel welcomed while helping them to find products as needed. Assured every customer left with a smile on their face.

  • Organized the store by returning all merchandise to its proper place.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
02/2010 to 06/2018
Bookkeeper Global, A 1St Flagship Company Irvine, CA,

Bookkeeper for high volume livestock ranch.  Accounts receivable/payable. Heavy internet website search and email correspondence.  Tax preparations.  Monthly payroll.   Daily cash flow anlysis.  

  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Automated office operations by managing client correspondence, filing, record tracking and data communications.
  • Drove sales by effectively up-selling and cross-selling products to maximize profitability.
04/1998 to 03/2009
Optometric Tech Myeyedr Bryan, TX,
  • Oversaw office administrative operations such as answering phone calls, processing insurance information and preparing documents for optometrist signature.
  • Sustained workplace cleanliness by cleaning exam rooms, disposing of used supplies and sanitizing equipment. 
  • Utilized a variety of instruments and equipment to fit and check the accuracy of glasses and lenses.
  • Streamlined patient flow by preparing individuals for optometrists' exam.
  • Evaluated health education needs of patients and provided necessary training and instruction.
  • Managed a multi-line phone system and greeted all patients.
  • Informed patients of financial responsibilities prior to rendering services.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
Education and Training
Expected in 2020
Associate of Arts: Medical Billing & Coding
Laurus College - San Luis Obispo, CA

Currently enrolled to learn the new & updated techniques and requirements for Medical  Front office  

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Resume Overview

School Attended

  • Laurus College

Job Titles Held:

  • Front Office Manager
  • Cashier Customer Service
  • Bookkeeper
  • Optometric Tech


  • Associate of Arts

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