Dedicated, personable customer service representative with more than 14 years in the hospitality industry. Hotel Property Management systems with FOSSE, OPERA, VISUAL MATRIX , ORACLE and others. Expertise in Housekeeping training and Sufficiency in all areas of Operations. A humble team player with an upbeat, positive attitude and proven skill in establishing lasting relationships with clients. Motivational leader and problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building ideas to build up employee engagement and performance.
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