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Front Office Manager Resume Example

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FRONT OFFICE MANAGER
Professional Summary

Multi-talented and hard-working employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Oral and writing communication
  • Proficient in Opera PMS
  • Documentation and control
  • Policy and Procedure Modification
  • Training and Development
  • Invoicing and Billing
  • Payroll and budgeting
  • Account Reconciliation
  • Hotel information
  • Relationship building
  • Business administration
  • Scheduling
  • Team Leadership
  • Staff Management
  • Medical office administration
  • HIPAA Guidelines
  • Appointment Scheduling
  • Patient Scheduling
  • Medical Records Management
  • Electronic Medical Records
  • Reminder calls
  • Medical transcription
  • Account management
  • Insurance Verification
  • EMR / EHR
  • Team management
  • MS Office
Work History
Front Office Manager | 06/2018 to Current
Four Seasons Hotels Inc - Dallas , TX
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Multi-talented and hard-working employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
  • Assisted General Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Trained team members on new hotel services and products to support promotional efforts.
Medical Office Intern | 03/2018 to 06/2018
Kootenai Medical Center - Coeur D Alene , ID
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed clerical duties and tasks for clinic administration.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Answering Service Operator | 11/2017 to 03/2018
Hillcrest Health Services - Glenwood , IA
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Resolved customer issues through research and problem solving.
  • Connected callers with appropriate professional, department or business.
  • Collected personal information from customers to accurately document requests.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed multi-line switchboard system for Graves Gilbert Clinic.
Caregiver | 12/2016 to 11/2017
Home Instead Senior Care - City , STATE
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Southcentral Kentucky Community And Technical College - City, State | Associate of Applied ScienceMedical Office Management, 06/2018
Logan County High School - City, State | High School Diploma06/2014
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Resume Overview

School Attended

  • Southcentral Kentucky Community And Technical College
  • Logan County High School

Job Titles Held:

  • Front Office Manager
  • Medical Office Intern
  • Answering Service Operator
  • Caregiver

Degrees

  • Southcentral Kentucky Community And Technical College - City , State | Associate of Applied Science
    Logan County High School - City , State | High School Diploma

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