LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Front Office Manager
Please provide a type of job or location to search!
SEARCH

Front Office Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
FRONT OFFICE MANAGER
Professional Summary

Multi-talented and hard-working employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Oral and writing communication
  • Proficient in Opera PMS
  • Documentation and control
  • Policy and Procedure Modification
  • Training and Development
  • Invoicing and Billing
  • Payroll and budgeting
  • Account Reconciliation
  • Hotel information
  • Relationship building
  • Business administration
  • Scheduling
  • Team Leadership
  • Staff Management
  • Medical office administration
  • HIPAA Guidelines
  • Appointment Scheduling
  • Patient Scheduling
  • Medical Records Management
  • Electronic Medical Records
  • Reminder calls
  • Medical transcription
  • Account management
  • Insurance Verification
  • EMR / EHR
  • Team management
  • MS Office
Work History
Front Office Manager | 06/2018 to Current
Holiday Inn Express And Suites - Franklin, KY
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Multi-talented and hard-working employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
  • Assisted General Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Trained team members on new hotel services and products to support promotional efforts.
Medical Office Intern | 03/2018 to 06/2018
Logan Family Practice - Russellville, KY
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed clerical duties and tasks for clinic administration.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Answering Service Operator | 11/2017 to 03/2018
Combined Communications - Bowling Green, KY
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Resolved customer issues through research and problem solving.
  • Connected callers with appropriate professional, department or business.
  • Collected personal information from customers to accurately document requests.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed multi-line switchboard system for Graves Gilbert Clinic.
Caregiver | 12/2016 to 11/2017
Home Instead Senior Care - Bowling Green, KY
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Southcentral Kentucky Community And Technical College - Bowling Green, KY | Associate of Applied ScienceMedical Office Management, 06/2018
Logan County High School - Russellville, KY | High School Diploma06/2014
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Holiday Inn Express And Suites
  • Logan Family Practice
  • Combined Communications
  • Home Instead Senior Care

School Attended

  • Southcentral Kentucky Community And Technical College
  • Logan County High School

Job Titles Held:

  • Front Office Manager
  • Medical Office Intern
  • Answering Service Operator
  • Caregiver

Degrees

  • Southcentral Kentucky Community And Technical College - Bowling Green , KY | Associate of Applied Science
    Logan County High School - Russellville , KY | High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Front-Office-Manager-resume-sample

Front Office Manager

Adam's Mark Hotel

Buffalo, New York

Front-Office-Manager-resume-sample

Front Office Manager

Crowne Plaza Northbrook

Des Plaines, Illinois

Front-Office-Assistant-Manager-resume-sample

Front Office Assistant Manager

Greystar Management LLC

Pearland, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.