Front Office Manager Resume Example Holiday Inn Express And Suites

FRONT OFFICE MANAGER

Professional Summary

Multi-talented and hard-working employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Oral and writing communication
Proficient in Opera PMS
Documentation and control
Policy and Procedure Modification
Training and Development
Invoicing and Billing
Payroll and budgeting
Account Reconciliation
Hotel information
Relationship building
Business administration
Scheduling
Team Leadership
Staff Management

Medical office administration
HIPAA Guidelines
Appointment Scheduling
Patient Scheduling
Medical Records Management
Electronic Medical Records
Reminder calls
Medical transcription
Account management
Insurance Verification
EMR / EHR
Team management
MS Office

Work History

Front Office Manager | 06/2018 to Current
Holiday Inn Express And Suites - Franklin, KY

Established and updated work schedules to account for changing staff levels and expected workloads.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Multi-talented and hard-working employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Assisted General Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
Trained team members on new hotel services and products to support promotional efforts.

Medical Office Intern | 03/2018 to 06/2018
Logan Family Practice - Russellville, KY

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed clerical duties and tasks for clinic administration.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Obtained payments from patients and scanned identification and insurance cards.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Scheduled, rescheduled and handled cancelled appointments for patients.
Checked patient data including insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Answering Service Operator | 11/2017 to 03/2018
Combined Communications - Bowling Green, KY

Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
Maintained high level of customer service through friendly and polite demeanor.
Resolved customer issues through research and problem solving.
Connected callers with appropriate professional, department or business.
Collected personal information from customers to accurately document requests.
Operated computers and fax machines to send and receive messages to customers and coworkers.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Managed multi-line switchboard system for Graves Gilbert Clinic.

Caregiver | 12/2016 to 11/2017
Home Instead Senior Care - Bowling Green, KY

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Determined specific needs and provided most appropriate level of services for patient well-being.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Provided safe mobility support to help patients move around personal and public spaces.
Worked to improve and enhance patient lives through effective and compassionate care.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Built strong relationships with clients to deliver emotional support and companionship.
Shopped for groceries regularly in order to keep house stocked with necessities.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Helped clients manage money, pay bills and shop for groceries or personal items.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

Southcentral Kentucky Community And Technical College - Bowling Green, KY | Associate of Applied ScienceMedical Office Management, 06/2018

Logan County High School - Russellville, KY | High School Diploma06/2014

Resume Overview

Companies Worked For:

Holiday Inn Express And Suites
Logan Family Practice
Combined Communications
Home Instead Senior Care

School Attended

Southcentral Kentucky Community And Technical College
Logan County High School

Job Titles Held:

Front Office Manager
Medical Office Intern
Answering Service Operator
Caregiver

Degrees

Southcentral Kentucky Community And Technical College - Bowling Green , KY | Associate of Applied Science
Logan County High School - Russellville , KY | High School Diploma

Front Office Manager Resume Example

Resume Score: 80%

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