Front Office Manager Resume Example
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FRONT OFFICE MANAGER
Summary
Customer-focused Flight Attendant dedicated to providing top-notch in-flight service. Talented at setting passengers at ease by responding to questions and concerns as well as anticipate the pax needs. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Experienced professional offering over 5 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers. Flexible Flight Attendant fluent in Spanish and English . Offering outstanding customer service skills and thrives in a team-centered environment. Looking to join a national airline in the role of flight attendant.
Skills
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Experience
Front Office Manager, Four Seasons Hotels Inc, June 2020-CurrentSeattle , WA
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Evaluated employee job performance and motivated staff to improve productivity.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
- Monitored office inventory to maintain adequate supply levels and order products.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Flight Attendant, Alaska Airlines, June 2019-CurrentHailey , ID
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Helped guests locate seats and stow luggage in the appropriate locations.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Flight Attendant, Alaska Airlines, March 2018-June 2020King Salmon , AK
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
- Directed junior team members in proper duties and company regulations.
- Dealt with mechanical and passenger emergencies according to standards.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Helped guests locate seats and stow luggage in the appropriate locations.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Restocked and organized food, beverage and passenger items inventory.
- Handed out headphones, blankets and other items to passengers as requested.
- Conducted periodic trips through cabin to monitor passenger comfort.
Front Desk Clerk, Ryder System Inc., February 2013-February 2018Conway , AR
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Upsold packages and additional services to customers to drive business revenue.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Reviewed account information and individual customer charges to produce correct bills.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Education and Training
Some College (No Degree)Nursing, , Florida National University, CityState
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School Attended
- Florida National University
Job Titles Held:
- Front Office Manager
- Flight Attendant
- Front Desk Clerk
Degrees
- Some College (No Degree)
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