front office manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Customer-focused Flight Attendant dedicated to providing top-notch in-flight service. Talented at setting passengers at ease by responding to questions and concerns as well as anticipate the pax needs. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Experienced professional offering over 5 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers. Flexible Flight Attendant fluent in Spanish and English . Offering outstanding customer service skills and thrives in a team-centered environment. Looking to join a national airline in the role of flight attendant.
Skills
Emergency situations management
Public interaction
Brand promotion
FAA regulations
Adult AED and CPR
Company culture and values
Safety procedures
Leadership
Administrative tasks
Team oversight
Equipment oversight
Conflict mediation
Training and coaching
Marketing
Multitasking
Project planning
Reliable and trustworthy
Team management
Conflict resolution
Education and Training
Florida National UniversityHialeah, FLExpected in ā ā:Nursing - GPA:
Experience
Four Seasons Hotels Inc - Front Office Manager Seattle, WA, 06/2020 - Current
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Evaluated employee job performance and motivated staff to improve productivity.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
Monitored office inventory to maintain adequate supply levels and order products.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Alaska Airlines - Flight Attendant Hailey, ID, 06/2019 - Current
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Helped guests locate seats and stow luggage in the appropriate locations.
Followed safety, passenger and supply pre-flight checklists.
Kept cabin neat, clean and professional in appearance.
Conducted periodic trips through cabin to monitor passenger comfort.
Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.