LiveCareer-Resume

front office manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly organized Front Office Manager possessing strong leadership and planning abilities developed over 15 + year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Detail-oriented and thrives in fast-paced, intense environment. While maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. I have a natural talent when dealing with guests and or customers as well as business partnerships. I know the core to any establishment, is building cliental for life.

Skills
  • Cash Transactions
  • CRM and Office Management Software
  • Proposal Writing
  • Hiring and Training
  • Performance Tracking and Evaluation
  • Documentation and Reporting
  • Complex Problem Solving
  • Onboarding and Orientation
  • Employee Coaching and Motivation
  • Cost Control
  • Staff Training
  • Project Planning
  • Performance Evaluations
  • Team Building
  • Scheduling and Coordinating
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Budget Management
  • Employee Development
  • Revenue Forecasting
  • Teamwork and Collaboration
  • Data Entry
  • File and Data Retrieval Systems
  • Conflict Management
  • Invoicing and Billing
  • Scheduling and Calendar Management
  • Skilled in microsoft, excel, knowcross, innotopia, office 365, googlework space, pandadoc, iwork, polaris, quickbooks, aweber, Fosse, V1, Agylis, CRS, oracle, webrezpro, to name a few.
  • Team Leadership
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Training and Development
  • Administrative Skills
  • Analytical Mastery
  • Exceptional Customer Support
  • Customer Relations
  • Reservations Assistance
  • Event Coordination
  • Senior Leadership Support
  • Expense Reporting
  • Effective Planning
  • Daily Shift Oversight
  • Project Management
  • Keenness of Insight
  • Training and Coaching
  • Listening Skills
Experience
08/XXX1 to 02/XXX3 Front Office Manager Omni Hotels | Eagan, MN,
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Managed primary account relationships, exceeded client satisfaction standards and met servicing obligations.
  • Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
09/2017 to 06/XXX1 Reginal Specialist/District Omni Hotels | Broomfield, CO,
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Supervised over 50 manager's and managed all performance metrics within district territory.
  • Sourced new vendors for purchasing needs.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Minimized turnover through effective training and employee engagement programs.
  • Managed staff to optimize brand expansion initiative productivity.
  • Managed diverse administrative, financial and documentation requirements.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
03/2012 to 07/2017 Director of Front Office Marriott Vacations Worldwide | Truckee, CA,
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Provided end-of-month audits of resort to upper management as required.
  • Oriented, trained, and directed staff to achieve objectives.
  • Planned and implemented strategies to increase funding through various approaches.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Oversaw staff, financials and key performance indicators to manage business operations.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Conducted research to identify new markets.
  • Quoted pricing and met with clients and hotel management to plan and organize functions.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
04/2006 to 01/2012 Director of Housekeeping The Sands Hotel | City, STATE,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated extensive planning, development of project milestones, and budget for complex contracts.
Education and Training
Expected in 05/1999 to to Associate of Arts | Restaurant And Culinary Management Vero Beach Culinary Academy , Vero Beach, FL, GPA:
Expected in to to BBA | Business Administration And Management North Hampton, , GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving company $140,000 annually.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Led team to achieve sales and turnover goals, earning recognition from upper management and financial reward.
  • Recognized as Employee of the year for outstanding performance and team contributions.
  • Drove 43% improvement in 4 months profits through aggressive training.
  • Developed relationships with 500 new clients and typically exceeded sales goals by 39%.
  • Improved labor costs through elimination of repetitive and time-consuming steps while maintaining data quality and integrity.

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Resume Overview

School Attended

  • Vero Beach Culinary Academy
  • North Hampton

Job Titles Held:

  • Front Office Manager
  • Reginal Specialist/District
  • Director of Front Office
  • Director of Housekeeping

Degrees

  • Associate of Arts
  • BBA

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