front office manager resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Business- minded professional with a confident attitude and exceptional people and organizational skills.
Problem-solving abilities with background in office management, project coordination, and staff training, outstanding communication skills with proven capacity to troubleshoot issues to ensure customer sanctification. Self-motivated and eager to learn new skills.
Skills
CRM and office management software
Conflict management
Cash transactions
Proposal writing
Hospitality services
Effective planning
Microsoft Office
Exceptional customer support
Invoicing and billing
Event coordination
Project management
Reservations assistance
Administrative skills
Education and Training
Ross Beatty High SchoolCassopolis, MIExpected in 06/2016 ā āHigh School Diploma: - GPA:
Experience
Grand Beach Hotel - Front Office Manager Bay Harbor Islands, FL, 10/2019 - Current
Evaluated employee job performance and motivated staff to improve productivity.
Monitored office inventory to maintain adequate supply levels and order products.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Set and optimized employee schedules to secure proper coverage for all shifts.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Managed customer complaints and rectified issues to complete satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
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