Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Business- minded professional with a confident attitude and exceptional people and organizational skills.
Problem-solving abilities with background in office management, project coordination, and staff training, outstanding communication skills with proven capacity to troubleshoot issues to ensure customer sanctification. Self-motivated and eager to learn new skills.
Skills
CRM and office management software
Conflict management
Cash transactions
Proposal writing
Hospitality services
Effective planning
Microsoft Office
Exceptional customer support
Invoicing and billing
Event coordination
Project management
Reservations assistance
Administrative skills
Experience
10/2019 to CurrentFront Office ManagerGrand Beach Hotel | Bay Harbor Islands, FL,
Evaluated employee job performance and motivated staff to improve productivity.
Monitored office inventory to maintain adequate supply levels and order products.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Set and optimized employee schedules to secure proper coverage for all shifts.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Managed customer complaints and rectified issues to complete satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
08/2018 to 09/2020Front Desk AgentVail Resorts | Aspen, CO,
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Managed customer complaints and rectified issues to complete satisfaction.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Monitored reservations to track incoming parties and special events.
Managed all front desk operations for busy high-volume hotel.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
04/2018 to 08/2019Customer Service RepresentativeOpenworks | Fairfax, VA,
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked with managers to develop service improvement initiatives.
Documented conversations with customers to track requests, problems and solutions.
07/2017 to 11/2018CNAWatermark Retirement Communities | Huntington Beach, CA,
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education and Training
Expected in 06/2016High School Diploma | Ross Beatty High School, Cassopolis, MIGPA:
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