Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Business- minded professional with a confident attitude and exceptional people and organizational skills.

Problem-solving abilities with background in office management, project coordination, and staff training, outstanding communication skills with proven capacity to troubleshoot issues to ensure customer sanctification. Self-motivated and eager to learn new skills.

  • CRM and office management software
  • Conflict management
  • Cash transactions
  • Proposal writing
  • Hospitality services
  • Effective planning
  • Microsoft Office
  • Exceptional customer support
  • Invoicing and billing
  • Event coordination
  • Project management
  • Reservations assistance
  • Administrative skills
10/2019 to Current Front Office Manager Grand Beach Hotel | Bay Harbor Islands, FL,
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
08/2018 to 09/2020 Front Desk Agent Vail Resorts | Aspen, CO,
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Managed all front desk operations for busy high-volume hotel.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
04/2018 to 08/2019 Customer Service Representative Openworks | Fairfax, VA,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
07/2017 to 11/2018 CNA Watermark Retirement Communities | Huntington Beach, CA,
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education and Training
Expected in 06/2016 High School Diploma | Ross Beatty High School, Cassopolis, MI GPA:

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  • High School Diploma

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