Front Office Manager Resume Example
Love this resume?Build Your Own Now
FRONT OFFICE MANAGER
Summary
Forward-thinking hospitality manager with proven leadership, planning and problem-solving abilities. Help senior business leaders accomplish demanding objectives by motivating staff and organizing resources. Systematic and well-organized in maintaining coverage for all operational needs.
Seasoned Front End Supervisor proficient in hotel operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work bringing several years of experience.
Skills
|
|
Experience
06/2017 to Current
Front Office ManagerGrand Beach Hotel － Miami Beach , FL
- Evaluated employee job performance and motivated staff to improve productivity.
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
- Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
- Interviewed, onboarded, developed and oversaw daily activities of a number of clerical and administrative office personnel.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Consistently try to meet budget targets and quality standards by proactively leading team members and monitoring operations.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Provided key administrative support to coworkers, taking on tasks like help with marketing, website and Facebook, keeping up with posting events to reader board, etc.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
- Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
- Backed up all front desk employees and subbed in if there was an absence or someone was away from the office.
- Managed customer complaints and rectified issues to complete satisfaction.
- Became part of a Senior Leadership Team which is made up of 5 members, meeting once a week to share thoughts and recommendations on all operations.
- Track all expenses relating to my department and reconcile month end profit/loss statements.
- Oversee the manager of the Housekeeping department, track payroll for that department as well as expenses, all room issues, etc.
- Familiar with all aspects of Visual One Hotel reservation software program
- Familiar with PC compliant readers, rules and regulations.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Familiar with Group Conferences, Reunions, Weddings, etc. tax-exempt statuses, credit card authorizations, and direct bill applications.
- Reconcile all 3rd party reservation invoices.
02/2015 to 05/2017
Hotel Assistant General ManagerThe High Companies －Mechanicsburg , PA
- Evaluated employee performance and developed improvement plans.
- Interviewed, hired all front desk and housekeeping staff
- Assisted the General Manager with all duties required to operate the hotel.
- Corporate stay tracking for all guest.
- Inspection of rooms on a daily basis.
- Submitting payroll to the owner.
- Coding and submitting A/P to corporate offices.
- Familiar with Webvu Credit Card Batching
- Tracked Linen inventory/Par Levels
- Started a bonus program for Front desk employees, tracked and submitted to corporate for payment each week.
- Familiar with Room Master Reservations systems
- Performed Night Audit duties
- Sales Calls
- Direct Billing of all Corporate Accounts
- Oversaw complete renovations of most departments throughout the property, including front lobby, restaurant, and rooms.
- Interacting with guest from all parts of the world, using translators on cell phones to communicate with guests and get them the information they need.
Assistant ManagerApproved Cash Advance － Vicksburg , MS
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Was responsible for regulating and maintaining several property operations such as staff payroll, training, P&L and daily expenditure.
- Achieved exceptional guest satisfaction through resolving problems, addressing complaints and expertly responding to customer inquiries and requests.
- Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures
- Ability to work well in high pressure situations
- Proficient in the use of common MS Office applications
- Reviewed guest feedback online and on hotel website
- Scheduled bookings and checked guests in and out during busy periods.
- Answered phones and responded to email inquiries.
- Worked with marketing team on efforts to increase guest bookings.
- Responded to guest complaints.
- Maintained inventories of hotel supplies and prepared purchase orders.
Education and Training
05/1978
High School DiplomaBuckhannon Upshur High － City
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Typos
Resume Overview
School Attended
- Buckhannon Upshur High
Job Titles Held:
- Front Office Manager
- Hotel Assistant General Manager
- Assistant Manager
Degrees
- High School Diploma
Similar Resumes
