Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Energetic hospitality professional successful at improving customer satisfaction ratings by leading a team to exceed guests' expectations. Highly eager to further develop my knowledge and career in the industry of hospitality. Reliable, motivated, and willing to go the extra mile to guarantee internal and external guests' comfort and enjoyment. Accustomed to working in fast-paced environments with success in effectively handling difficult situations. Natural leader with strong interpersonal, organizational, and time management skills.

Highlights
  • Communicates Effectively
  • Exceptional Multi-tasking
  • Inventory Management
  • Staff Motivation and Training
  • Exceptional Customer Service
  • Budgeting and Cost Control
Education
Indiana University-Purdue University Indianapolis Indianapolis, IN Expected in 2002 : Massage Therapy - GPA :
Greenfield Central High School Indianapolis, IN Expected in 2001 High School Diploma : - GPA :
Accomplishments
  • Earned “Manager of the Quarter” at the Hilton Indy in June 2014 & April 2017
  • Maintained a Guest Satisfaction Ranking in the top 35% or higher in all U.S. Hilton Hotels since October 2013
  • Recognized as the #1 Ranked U.S. Hilton in May of 2014 for Overall Service
Experience
Hyatt - Director of Rooms
Smyrna, GA, 08/2018 - Current
  • Manage a team of 50-60 individuals ensuring exceptional service is offered at all times
  • Working closely with sales managers on group needs
  • P&L and Cost Control; Provide Director of Finance with monthly departmental recap
  • Review daily revenue reports
  • Daily management of rate and inventory
  • Attend weekly revenue meetings
  • Maintain knowledge on various hotel events and activities
  • Determine staffing requirements and provide staff schedules to ensure complete and continuous coverage
  • Build and maintain strong positive relationships, with both internal and external guests
  • Attend to guest inquiries, special requests, and immediately handle complaints
  • Follow and enforce established policies and procedures as well as ensure compliance to brand standards
  • Motivate staff and provide them with support and guidance
  • Complete and administer associate reviews
Sage Hospitality Resources, Llp - Director of Rooms
Jackson, WY, 11/2017 - 08/2018
  • Ensure contracts, rooming lists, and group masters are completed daily
  • Working closely with sales managers on group needs
  • Prepare daily deposits, invoices, and maintain accounts payable/receivable
  • Manage a team of 15-20 individuals ensuring exceptional service is offered at all times
  • Respond to SALT surveys with professionalism
  • Daily management of rate and inventory
  • Determine staffing requirements and provide staff schedules to ensure complete and continuous coverage
  • Build and maintain strong positive relationships, with both internal and external guests
  • Attend to guest inquiries, special requests, and immediately handle complaints
  • Follow and enforce established policies and procedures as well as ensure compliance to brand standards
  • Motivate staff and provide them with support and guidance
  • Complete and administer associate reviews
Inn At Perry Cabin - Front Office Manager
Saint Michaels, MD, 10/2013 - 11/2017
  • Task Force Ambassador : Washington D.C

* Acting Manager at the Fairfax on Embassy Row

  • Task Force Ambassador : Philadelphia PA

* Conversion Team/Trainer

  • Fostered strong working relationships with all hotel departments
  • Follow and enforce established policies and procedures as well as ensure compliance to brand standards
  • Motivate front office staff and provide them with support and guidance
  • Daily management of rate and inventory
  • Coordinate monthly staff meetings
  • Complete and administer associate reviews
  • Manage associate training and assist front desk, bell staff, and valet in performing efficient work
  • Determine staffing requirements and provide staff schedules to ensure complete and continuous coverage
  • P&L and Cost Control; Provide Director of Operations with monthly departmental recap
  • Manage a team of 25-30 individuals ensuring exceptional service is offered at all times
  • Maintain front office operating supplies and manage office equipment
  • Build and maintain strong positive relationships, with both internal and external guests
  • Attend to guest inquiries, special requests, and immediately handle complaints
  • Attend weekly revenue meetings
  • Maintain knowledge on various hotel events and activities
Hyatt Hotels Corp. - Guest Service Manager
White Plains, NY, 08/2006 - 09/2013
  • Input contracts and rooming list while working closely with sales managers on group needs.
  • Prepare daily deposits, invoices, and maintain accounts payable/receivable.
  • Manage a team of 15-20 individuals ensuring exceptional service is offered at all times.
  • Respond to SALT surveys with professionalism.
  • Input SRP’s and group masters.
  • Hilton Certifications: OnQ PM, OnQ R & I, Reservation Processing, OnQ Sale-Rapid, ADA, HHonors Reward Reimbursement, CRM, Account Receivable, and Hilton Honors 101, etc.
Aimbridge Hospitality - Night Auditor / Front Desk Agent
Miami, FL, 03/2005 - 04/2006
  • Greeted and registered guests and issued room keys.
  • Ensured guest satisfaction.
  • Scheduled reservations.
  • Input data and balanced daily revenue.

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Resume Overview

School Attended

  • Indiana University-Purdue University Indianapolis
  • Greenfield Central High School

Job Titles Held:

  • Director of Rooms
  • Director of Rooms
  • Front Office Manager
  • Guest Service Manager
  • Night Auditor / Front Desk Agent

Degrees

  • High School Diploma

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