Front Office Manager Resume Example

• Task Force Ambassador : Washington D.C.

* Acting Manager at the Fairfax on Embassy Row

• Task Force Ambassador : Philadelphia PA

* Conversion Team/Trainer

• Fostered strong working relationships with all hotel departments.
• Follow and enforce established policies and procedures as well as ensure compliance to brand standards.
• Motivate front office staff and provide them with support and guidance.
• Daily management of rate and inventory.
• Coordinate monthly staff meetings.
• Complete and administer associate reviews.
• Manage associate training and assist front desk, bell staff, and valet in performing efficient work.
• Determine staffing requirements and provide staff schedules to ensure complete and continuous coverage.
• P&L and Cost Control; Provide Director of Operations with monthly departmental recap.
• Manage a team of 25-30 individuals ensuring exceptional service is offered at all times.
• Maintain front office operating supplies and manage office equipment.
• Build and maintain strong positive relationships, with both internal and external guests.
• Attend to guest inquiries, special requests, and immediately handle complaints.
• Attend weekly revenue meetings.
• Maintain knowledge on various hotel events and activities.