front office lead resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Customer Service Specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Appointment Scheduling
  • Report Preparation
  • Coaching and Mentoring
  • Customer Service
  • Multitasking and Organization
  • Customer Data Confidentiality
  • Adaptive Team Player
  • Issue and Complaint Resolution
  • Data Entry
  • 63 wpm Typing Speed
  • Verbal and Written Communication
  • Call Documentation
  • Transaction Processing
  • Front Office Management
Education and Training
New Mexico State University Las Cruces, NM Expected in 12/2016 Associate in General Studies : - GPA :
  • 2015/2016 - Dean's List
  • 2016 - Honor Roll
  • 3.7 GPA
  • Member of Phi Theta Kappa, 2016
Hyatt - Front Office Lead
Washington, DC, 07/2021 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Collected payments from patients and arranged payment schedules.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Took customer payments and billed insurance companies for remaining balance.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Arranged documents for insurance claims.
  • Interviewed patients to complete case histories and intake forms.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Verified, updated and entered patient information into system.
Harpercollins Publishers - Customer Service Representative
Remote, OR, 10/2020 - 07/2021
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Offered policy guidance and management to promote asset protection.
  • Developed appropriate quotes based on risk information.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Achieved repeat business and referrals through personalized services.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Upsold products to policyholders and potential new clients.
  • Counseled prospects and policyholders on coverage, limits and regulations.
Alamo Orthodontics - Lead Clinical Assistant
City, STATE, 09/2017 - 08/2020
  • Scheduled appointments for patients via phone and in person.
  • Processed orders for medical supplies and lab equipment.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Explained treatment procedures and physicians' instructions.
  • Assisted patients with basic care and provided excellent service.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Laid out dental instruments and equipment before procedures.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Educated patients on treatment procedures and post-procedure home care.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.

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Resume Overview

School Attended

  • New Mexico State University

Job Titles Held:

  • Front Office Lead
  • Customer Service Representative
  • Lead Clinical Assistant


  • Associate in General Studies

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