front office lead resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Outgoing, organized and dependable Front Office Lead with vast experience overseeing multiple tasks and managing employees and work flows successfully. Hardworking professional committed to providing outstanding customer service and assistance in many capacities.

  • Customer Service
  • Team Leadership
  • Microsoft Office, Excell & Outlook Calendars
  • New Hire Orientation
  • Performance Management
  • Regulatory Compliance
  • Appointment Scheduling
  • Staff Development and Training
  • Time Management
  • Staff Scheduling
  • Handling Complaints
  • Team Building
  • Schedule Coordination
  • Recruitment and Hiring
  • Multitasking, Organization & Prioritization
  • Team Management and Supervision
Work History
Front Office Lead, 04/2020 to Current
HyattOakland, CA,
  • Organize rotating schedule for Front Office staff including lunch schedules for 12 employees.
  • Oversee training on new hires and maintaining updating training on new workflows.
  • Sort potential new employee resume's on Indeed and interview potential employees for Front Office positions.
  • Set up and manage office Compliance Training through Med Trainer for over 30 employees.
  • Offered back up support to all Front Office positions
Surgery Scheduling, 06/2007 to Current
North Idaho UrologyCity, STATE,
  • Excellent customer service for over 14 years for one medical office in various capacities. Worked with physicians, nursing staff and out-side facilities.
  • Coordinated with facilities to set up surgeries for 5 Urologists.
  • Expertly managed planning, scheduling and coordination of inpatient and outpatient procedures.
  • Expertly coordinated out-side clearance from Cardiology, Pulmonology and PCP offices prior to scheduled surgery dates.
  • Reviewed medical histories and current information to provide accurate information from surgeons and facilities.
  • Expertly worked with several facilities and coordinated all patient care and pre op testing.
  • Expert knowledge in insurance coverage and obtained pre-authorizations and collecting any estimated out of pocket expenses.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Received and routed laboratory results to correct clinical staff members.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Answered phone calls and messages for 8-medical providers, several medical facilities, scheduling appointments and handling patient inquiries and orders.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow via telephone calls and in office appointments.
  • Obtained co-payments and estimated out of pocket expenses for office procedures from patients and scanned identification and insurance cards.
  • Pre-registered and verified patient records before triage with most up-to-date information via telephone and in office. Data entry for clinical updates for new and existing patients.
  • Received, recorded and addressed incoming and outgoing communication via telephone, email and faxing.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Worked on specialized committee at Kootenai Health to revitalize and streamline the surgery scheduling processes for hospital & clinical staff as well as patients.
  • Worked with hospital staff on surgery block schedules and ordering products.
  • Entered physician call schedules in the hospital system and rearranged office schedules for physician call and vacation changes.
Dental Assistant & Front Office Reception, 06/2005 to 05/2007
Kootenai Family DentalCity, STATE,
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties for general dentistry.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Prepared patient X-rays and images for review by dentist.
  • Expertly charted patient treatments and provided treatment plans.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices. Expertly managed dentist and hygienist schedules.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

Dental Assisting Certificate: Dental Assisting, Expected in 05/2006 to Spokane Community College - Spokane, WA,

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Resume Overview

School Attended

  • Spokane Community College

Job Titles Held:

  • Front Office Lead
  • Surgery Scheduling
  • Dental Assistant & Front Office Reception


  • Dental Assisting Certificate

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