Performance-driven leader with proven experience in world-class hospitality and property management. Professional with over 20 years' experience in unionized NYC hospitality with extensive experience in cultivating guest relationships, provision of housekeeping services in accordance to procedures and protocols of establishment, diligently maintained guest relationship through high-performance teams driven by contentment, maximized room package bookings, and return visits.
Exceptional leader talented at empowerment, time management, and guest relations. Technically-savvy with outstanding relationship building, training and presentation skills.
Top producing sales professional and expert in the hospitality industry. Dynamic communicator who consistently exceeds goals and company expectations.
Documented and resolved guests /employees issue which led to 30% increase of guest satisfaction, staff empowerment, and exceeded service expectations due to continued staff evaluations, training, and monthly meetings.
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