To put my skills and abilities at work, provide a caring environment in which the patient feels safe and comfortable. Nevertheless; I am highly motivated, reliable, and have the ability to quickly learn new concepts and skills as an experience for future reference. Outgoing Front Office Assistant with 5 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.
Skills
Insurance claims
Medical office administration
Reminder calls
Payment collection
Insurance Verification
Electronic Medical Records
Medical Records Management
Inpatient care
Outpatient care
Patient Scheduling
Appointment Scheduling
Customer service
Medical transcription
Education
Frontier High School, Expected in ā āDiploma:General Education - GPA:
CHARTER COLLEGE, Expected in ā āCertificate in Medical Assistant: - GPA:
Work History
Millennium Physician Group - Front Office North Port, FL, 05/2016 - Current
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Obtained payments from patients and scanned identification and insurance cards.
Managed master calendar and scheduled appointments for 16 providers based on optimal patient loads and clinician availability.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Maintained current and accurate medical records for patients.
Enhanced office efficiency by handling calls.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Carefully transcribed phone messages and relayed to appropriate personnel.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Organized paperwork such as charts and reports for office and patient needs.
Marcus Corporation - Front Desk Clerk Orland Park, IL, 02/2014 - 10/2016
Referred and screened patients to make best use of resources, triage staff and serve community members.
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Tracked collected specimens by initialing, dating and noting times of collection.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Tutera Senior Living - Receptionist Mount Ayr, IA, 08/2012 - 11/2014
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Received and routed business correspondence to correct departments and staff members.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Sorted, received and distributed mail correspondence between departments and personnel.
Heritage Of Brookstone - Caregiver Atlanta, GA, 01/2013 - 01/2014
Helped clients manage money, pay bills and shop for groceries or personal items.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Maintained frequent supervision of residents unable to call for assistance.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
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