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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

To put my skills and abilities at work, provide a caring environment in which the patient feels safe and comfortable. Nevertheless; I am highly motivated, reliable, and have the ability to quickly learn new concepts and skills as an experience for future reference. Outgoing Front Office Assistant with 5 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.

Skills
  • Insurance claims
  • Medical office administration
  • Reminder calls
  • Payment collection
  • Insurance Verification
  • Electronic Medical Records
  • Medical Records Management
  • Inpatient care
  • Outpatient care
  • Patient Scheduling
  • Appointment Scheduling
  • Customer service
  • Medical transcription
Education
Frontier High School , Expected in Diploma : General Education - GPA :
CHARTER COLLEGE , Expected in Certificate in Medical Assistant : - GPA :
Work History
Millennium Physician Group - Front Office
North Port, FL, 05/2016 - Current
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed master calendar and scheduled appointments for 16 providers based on optimal patient loads and clinician availability.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Maintained current and accurate medical records for patients.
  • Enhanced office efficiency by handling calls.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Organized paperwork such as charts and reports for office and patient needs.
Marcus Corporation - Front Desk Clerk
Orland Park, IL, 02/2014 - 10/2016
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Tutera Senior Living - Receptionist
Mount Ayr, IA, 08/2012 - 11/2014
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Received and routed business correspondence to correct departments and staff members.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Sorted, received and distributed mail correspondence between departments and personnel.
Heritage Of Brookstone - Caregiver
Atlanta, GA, 01/2013 - 01/2014
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Languages
Spanish :
Native or Bilingual
Negotiated :
English :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Frontier High School
  • CHARTER COLLEGE

Job Titles Held:

  • Front Office
  • Front Desk Clerk
  • Receptionist
  • Caregiver

Degrees

  • Diploma
  • Certificate in Medical Assistant

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