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Front Office & Back Office Assistant Resume Example

Resume Score: 80%

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FRONT OFFICE & BACK OFFICE ASSISTANT
Professional Summary

Highly knowledgeable and service-driven Dental Professional with extensive experience in operations management and quality patient care. Consistently exceed expectations in high pressure and fast-paced environments by delivering strong sustainable gains in performance, productivity and profitability. Sound understanding of both oral care and clinical procedures. Excellent customer service skills and communicates effectively with patients and staff on all levels in both Spanish and English.

Certifications

•Coronal Polishing Certified

•Dental Radiography Certified

•CPR Certified Exp: 08/2015

Skill Highlights
  • Eagle softPerio charting
  • Dental records management
  • Fluent in Spanish
  • Insurance billing & verification specialist
  • Dental x-rays expertise
  • Coronal polishing ability
  • Appointment scheduling proficiency
  • Alphanumeric filing
  • Dental Office management professional
  • Insurance verification competency
  • Fully Expanded Dental Assisting
  • Pedo and prophylaxis expertise
  • Restoration
  • Infection Control (ICE)
  • Sealants (SE)
  • Topical fluoride (TF)
  • Suture removal competency
  • Patient educator
  • Post-extraction dressings
  • Study model pour and trim
  • Nutrition certification
  • Bleaching and whitening technique
Professional Experience
Little Smiles of SurpriseEl Mirage, ArizonaFront Office & Back Office Assistant08/2011 to Current

Coordinates appointment schedules for both the dentist and oral surgeon. Expertly files patient charts, process billing and payments. Accurately collected and recorded patient medical and dental histories. Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services. Properly sterilized dental equipment and examination rooms in accordance with infection control policies.


Rodriguez Remodeling, LLCPhoenix, ArizonaOffice/Project Manager06/2007 to 07/2011

Documented and Created estimates, contracts, and change orders. Supervised Project man hours and material. Managed all Accounts Payable/ Receivable, payroll, and job insurance requirements. Scheduled multiple construction jobs daily while servicing all customer complaints and concerns.


Accucare Dental CentersPhoenix, ArizonaDental Assistant / Office Manager 03/2003 to 06/2007

Dental Assistant: Prepare morning patient rooms will all instrumentation necessary for proper procedures. Take and develop x-rays to confirm accurate reading. Chair-side assistance with all procedures. Prepare patient treatment plan and explain thoroughly to ensure clear understanding. Send necessary patient information for prior-auth to insurance company and schedule next appointment. Sterilize room, instruments, and prepare for next patient.


Office Manager: Ensure office ran at optimal proficiency. Order all material for the front and back office. Enter, print, and mail all claims to insurance companies. Post Payments to client accounts and confirm insurance eligibilities

Education and Training
ADHA StudentCurrentEstrella Community College, Goodyear, Arizona
Dental Assistant2003The Bryman School of Phoenix, Phoenix, Arizona
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Resume Overview

Companies Worked For:

  • Little Smiles of Surprise
  • Rodriguez Remodeling, LLC
  • Accucare Dental Centers

School Attended

  • Estrella Community College
  • The Bryman School of Phoenix

Job Titles Held:

  • Front Office & Back Office Assistant
  • Office/Project Manager
  • Dental Assistant / Office Manager

Degrees

  • ADHA Student Current
    Dental Assistant 2003

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