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front office associate manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Customer targeting
  • Goal-oriented
  • Positive and upbeat
  • POS OPERA expert
  • Analytical problem solver
  • Strong interpersonal skills
  • Decisive
  • Trained in consumer marketing
  • Creative problem solver
  • Critical thinking
  • Types 60 WPM
  • Attention to detail
  • Credit card processing
  • Cash flow management
  • Training development aptitude
  • Quick learner
  • Exceptional communication skills
Work History
03/2013 to Current
Front Office Associate/Manager Dierbergs Markets Ellisville, MO,
  • Solved unresolved customer issues.
  • Trained staff on operating procedures and company services.
  • Maintained accurate records of past due customer account activity.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service.
  • Directed calls to appropriate individuals and departments.
  • Hired and trained staff.
  • Completed and emailed bills, invoices and checks.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Counted cash drawers and made bank deposits.
  • Instructed staff on appropriately handling difficult and complicated situations.
  • Trained and developed new associates on POS system.
04/2011 to 03/2013
Assistant Retail Manager Claire's Boutique City, STATE,
  • Generated repeat business through exceptional customer service.
  • Trained and developed new associates on POS system and key sales tactics.
  • Increased profits through effective sales training.
  • Planned budgets and authorized payments and merchandise returns.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Counted cash drawers and made bank deposits.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Replenished supplies, bags and other materials at each cash wrap.
10/2008 to 04/2011
Cashier/Food Handler Camille's Cafe' City, STATE,
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Diligently restocked work stations and display cases.
  • Prepped items for later use to save staff time during busy hours.
Education
Expected in 2007
High School Diploma:
Bartlesville High School - 74006, OK
GPA:

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Resume Overview

School Attended

  • Bartlesville High School

Job Titles Held:

  • Front Office Associate/Manager
  • Assistant Retail Manager
  • Cashier/Food Handler

Degrees

  • High School Diploma

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