front of house supervisor resume example with 5+ years of experience
Motivated supervisor focused on delivering positive guest experiences while optimizing profit and reducing costs. Proven skills training and managing service teams to reduce employee turnover. Excellent communication skills with direct reports, management teams and customers. Friendly and energetic Front of House Supervisor with many years of progressive experience in hospitality industry. Exceptional team leader and mentor focused on providing high-quality employee training to promote exceptional service and satisfaction. Hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional service through quality products, timely service and quick resolution of complaints and issues. Resourceful and detail-oriented worker with extensive experience in food and service industries. Fantastic multitasker with knowledge of outstanding establishment management and employee supervision. Dedicated and innovative leader ready to enhance your establishment and maximize sales. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
- Service prioritization
- POS system operations
- Training and coaching
- Natural foods specialist
- Serving expertise
- Preparation oversight
- Culinary arts background
- Organizational skills
- Time management
- People skills
- Analytical
- Relationship building
- Problem resolution
Raleigh, NC, 11/2019 - Current
- Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Coached and developed team members to support employee growth and development.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Delegated tasks to front of house staff to maintain optimal workflow.
- Implemented company training programs to help employees easily follow best practices and company standards.
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Controlled and maintained labor costs through careful scheduling.
- Enforced employee image and grooming standards.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Maintained loyal patronage by implementing guest appreciation initiatives.
- Partnered with culinary executive chef to identify new ways to improve restaurant service.
Miami Beach, FL, 01/2016 - 01/2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
City, STATE, 01/2014 - 01/2015
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Provided guests with information about menu items, made suggestions and took orders.
- Matched wines with menu items and guest preferences.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Provided sauces and drink refills requested by customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
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Resume Overview
School Attended
- Waimea High School
Job Titles Held:
- Front of House Supervisor
- Server
- Inroom/ Private Dining Server
Degrees
- High School Diploma
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