High School Diploma: , Expected in 05/2020 J.R. Arnold High School - Panama City Beach, FL GPA:
Professional Summary
Focused and reliable Server, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Skills
Tableside service
To-go order preparation
Menu presentation
Hospitality service expertise
Work History
Front of House Server, 08/2019 to Current Silverspot Cinemas – Atlanta, GA,
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Assisted customers with carry-out service.
Greeted customers and answered any questions.
Front of House Employee, 05/2019 to 08/2019 Chick-Fil-A – Jacksonville, FL,
Prepared food items by following recipes and product directions.
Stocked food items upon manger request and adhered to food safety standards at all times.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Cleaned and maintained kitchen equipment and oven.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
Greeted customers and provided details on menu items, including seasonal flavors, ice cream, allergens and specials.
Accurately processed sales transactions, including cash, debit and credit.
Maintained cleanliness and organization in all areas of establishment, including supply room, prep station and restrooms.
Offered samples of new ice cream flavors to customers.
Greeted incoming customers and provided friendly customer service.
Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Front of House Team Member, 08/2018 to 08/2019 Shanes Rib Shack – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers by answering questions and fulfilling requests.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Maintained excellent attendance record, consistently arriving to work on time.
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