Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional in specializing in venue operations including administration and stage production. Support live events from production planning to real-time execution including roles pertaining to Front of House, ticketing, volunteer coordination, audience support, and technical operations.

  • Venue/Live Event operations
  • Artist relations
  • Knowledge of various ticketing systems
  • Backend production work
  • Great in Team work setting
  • Strong leader in taking Initiative
  • Great Communications skills (oral/written)
  • Hard Working, self-motivated
  • Strong ability in multitasking
  • Communications skills
  • Customer service
  • Logistics
  • Public speaking
Work History
06/2016 to Current
Front of House Manager & Volunteer Coordinator Aldevron Fargo, ND,

Front of House Manager

Manages the entire audience experience in all publicly accessible areas up to the foot of the stage from the moment the audience enters the space until the final audience member leaves the venue.

  • Built and maintains Grand Performances “venue bible”.
  • Arranges front of house needs in coordination with all Grand Performances departments.
  • Manages crew set up of the public spaces prior to public opening including ADA, VIP, bar, meet and greets, pre and post show lounges and various day of show special needs.
  • Maintains and fulfill branded Grand Performances information booklet at various points around the venue and volunteers.
  • Manages onsite relationships with vendors, sponsors and partners.
  • Resolves patron complaints/issues during events.
  • Coordinates all services provided by security, janitorial and parking vendors. By doing so, making sure all security and janitorial and parking attendance involved with the day show gets a proper orientation prior to each performance.
  • Compiles nightly event reports, including house counts, incident reports, etc. and reports to staff at weekly production meetings in where the reports are dated and filed.

Volunteer Coordinator

  • Created and manages full volunteer core though excel.
  • Built and maintains living "volunteer manual".
  • Recruits, coordinates, and trains all volunteers.
  • Schedules and manages volunteers for every show and special events.

Production Crew

  • Worked with audio and lighting teams to assist with stage plot for the day of show.
  • Assist facilities crew to build and strike stage.
  • Assist artist to and from green room to stage. Coordinated transportation to and from the venue.
05/2017 to Current
Production Coordinator Los Angeles World Airports City, STATE,

Assisted and lifted a first of its kind musical and theatrical 3 year project titled "LAX Presents", by bringing world art to the second busiest airport in the United States. Under strict regulations I helped deliver monthly events in different terminals throughout the airport. After the pilot series ended we were granted an additional contract that takes the program through 2025.

Production Coordinator

  • Contacted all managers and artist to give them strict airport policy on what is allowed and what is not allowed as a performer.
  • Coordinated all artist specific stage plots
  • Contacted artist / rentals for any additional instruments needed.
  • Arranged day of show meet ups and escorts into the airport.
  • Incontact with LAWA (Los Angeles World Airport) point person we arranged free of charge parking as well as artist and crew $15 meal coupons.
  • Arranged all production crew LAWA identification background checks.
  • Scheduled crew for needed events.
  • Manage and maintain all records related to artist and crew regarding "LAX Presents".
01/2018 to Current
Box Office Associate Redcat Theater City, STATE,

With a team of three we operate and execute all box office related tasks for a 300 person venue. Being the first smile you see attending the venue a key role is to handle any situation with high professionalism. From ticket sells in person, over the phone and online a main focus is customer service. Another key is to have a strong relationship with the front of house manager as we both maintain a smooth front of house.

Box Office Associate

  • Skilled in the Ovation Ticketing System.
  • Knowledge in detailed logistics of nightly reports, ultimately reviewing and sending to accounting.
  • Responsible for cash handling, online and phone sales on a daily basis while up selling the theater.
  • Operating day of show will-call and guest list.
  • Proficient knowledge of how to handle and manage daily venue operations which include working with the front of house manager, gallery attendant, and lounge manager.
  • Maintain high level of customer service in person and over the phone.
04/2013 to 05/2016
Box Office Associate House Of Blues City, STATE,

My introduction to operating a Box Office for a world known venue. From learning the front and back end of the ticketing system, to the daily ticket count, to the front of house operations. My ability to adapt quick at a fast paced venue allowed me to learn and build and file band contracts. Despite being a music venue its also a restaurant that would require upselling the venue and strong communication skills to all restaurant and music venue managers.

Box Office Associate

  • Expert of the Ticketmaster Host System including creating ticket text and a familiarity in building shows.
  • Knowledge in detailed logistics of “local night” band contracts ultimately reviewing and filing contracts.
  • Responsible cash handling on a daily basis.
  • Continuous daily ticket sales while up selling the venue.
  • Operating day of show will-call and guest list.
  • Proficient knowledge of how to handle and manage daily venue operations. Including working with the stage manager, security, as well as with the nightly restaurant manager.
  • Always maintaining a high level of customer service in person and over the phone.
Expected in 06/2011
Associate of Arts: Business And Advertising
Fullerton College - Fullerton, CA,

Curriculum highlights: Understanding Visual Arts, Public Speaking, Music Technology: Sound and Recording, Cultural Anthropology, and Critical Reasoning and Writing

Expected in 06/2005
High School Diploma:
Troy High School - Fullerton, CA

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Resume Overview

School Attended

  • Fullerton College
  • Troy High School

Job Titles Held:

  • Front of House Manager & Volunteer Coordinator
  • Production Coordinator
  • Box Office Associate
  • Box Office Associate


  • Associate of Arts
  • High School Diploma

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