Front Of House Manager Volunteer Coordinator resume example

Assisted and lifted a first of its kind musical and theatrical 3 year project titled "LAX Presents", by bringing world art to the second busiest airport in the United States. Under strict regulations I helped deliver monthly events in different terminals throughout the airport. After the pilot series ended we were granted an additional contract that takes the program through 2025.

Production Coordinator

• Contacted all managers and artist to give them strict airport policy on what is allowed and what is not allowed as a performer.
• Coordinated all artist specific stage plots
• Contacted artist / rentals for any additional instruments needed.
• Arranged day of show meet ups and escorts into the airport.
• Incontact with LAWA (Los Angeles World Airport) point person we arranged free of charge parking as well as artist and crew $15 meal coupons.
• Arranged all production crew LAWA identification background checks.
• Scheduled crew for needed events.
• Manage and maintain all records related to artist and crew regarding "LAX Presents".

With a team of three we operate and execute all box office related tasks for a 300 person venue. Being the first smile you see attending the venue a key role is to handle any situation with high professionalism. From ticket sells in person, over the phone and online a main focus is customer service. Another key is to have a strong relationship with the front of house manager as we both maintain a smooth front of house.

Box Office Associate

• Skilled in the Ovation Ticketing System.
• Knowledge in detailed logistics of nightly reports, ultimately reviewing and sending to accounting.
• Responsible for cash handling, online and phone sales on a daily basis while up selling the theater.
• Operating day of show will-call and guest list.
• Proficient knowledge of how to handle and manage daily venue operations which include working with the front of house manager, gallery attendant, and lounge manager.
• Maintain high level of customer service in person and over the phone.

My introduction to operating a Box Office for a world known venue. From learning the front and back end of the ticketing system, to the daily ticket count, to the front of house operations. My ability to adapt quick at a fast paced venue allowed me to learn and build and file band contracts. Despite being a music venue its also a restaurant that would require upselling the venue and strong communication skills to all restaurant and music venue managers.

Box Office Associate

• Expert of the Ticketmaster Host System including creating ticket text and a familiarity in building shows.
• Knowledge in detailed logistics of “local night” band contracts ultimately reviewing and filing contracts.
• Responsible cash handling on a daily basis.
• Continuous daily ticket sales while up selling the venue.
• Operating day of show will-call and guest list.
• Proficient knowledge of how to handle and manage daily venue operations. Including working with the stage manager, security, as well as with the nightly restaurant manager.
• Always maintaining a high level of customer service in person and over the phone.