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Motivated, service-oriented bartender with over 10 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Dedicated to providing positive customer experience to build loyal customer base.
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- Responsible for the administration of the reception area emphasizing a high degree of customer courtesy which includes answering telephones; scheduling, general reception and appointment confirmations; verifying and confirming medical and vision coverage eligibility with patients or guardians; verifying and confirming patient demographics and contact information; posting charges and payments; triaging patient problems and concerns; preparing and scanning patient charts; scanning referrals and scheduling patients accordingly; account balancing; keeping clinic office neat and organized, and assistance to all visitors with dignity and respect.
- Responsible for the front-desk bank till, posting of charges, payments, standard courtesies and social service adjustments. Applies third party billing expertise to properly determine coverage, claims submission branch, and effectively communicates financial obligations to patients. Works to maintain the accounts receivable balance at an acceptable level. Explains financial obligations to the patient, collects balances, and contacts patients if their account becomes delinquent.
- Maintains patient database including entering patient data, appointment information, fees, and payments.
- Provides support to interns assigned to VT and pediatric services including preparing case records, orientation to the services, preparing correspondence, providing balanced patient experience between interns, and checking equipment in and out as needed.
- Serves as the “patient intermediary” in matters of scheduling, insurance, correspondence letters, and record keeping to promote each VT patient’s progress through the clinical program. Work with interns and attending doctors to develop reports for submission to insurance companies that require prior authorization for VT services.
- Provide administrative support to clinic office as needed.
- Managed all front of house certifications and re-certifications.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Interviewed, hired and trained new employees.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Controlled and maintained labor costs through careful scheduling.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Coached and developed team members to support employee growth and development.
- Managed day-to-day bakery operations with focus on quality and meeting customer expectations.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Handled complaints, settled disputes and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Implemented company training programs to help employees easily follow best practices and company standards.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Take food and drink orders from customers accurately and with a positive attitude.
- Record food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Collect payments from tables.
- Prepare checks that itemize and total meal costs and sales taxes.
- Help food preparation staff when necessary.
- Work with management staff to determine specific needs and priorities of the brewery.
- Overseeing, monitoring both open/ closed server sections.
- Educate customers on beers offered by Ancestry Brewing.
- Prep alcoholic or non-alcoholic beverages for bar and customers.
- Check customers’ identification and confirm it meets legal drinking age.
- Restock and replenish bar inventory and supplies
• Effectively communicate with guests, in order to market and sell The Cheesecake Factory brand.
• Work with management staff to determine specific needs and priorities of the front desk.
• Overseeing, monitoring and directing front desk employees through daily routines.
• Monitor the open restaurant dining sections for open and cleaned tables. Accurately estimating wait time for guest.
• Answering the phone and handling all guest reservations.
• Escort guests to assigned tables. Responsible for providing training to all new desk employees and provide new hires with training materials to help ensure success.
• Describe in detail menu to customers.
• Check/deliver food to accurate tables.
• Sales, cashier makes certain that each guest receives outstanding guest service by providing them with a guest friendly service.
Century High School - Hillsboro, OR
- OLCC License
- Food Handlers
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Resume Overview
School Attended
- Century High School
Job Titles Held:
- Front Desk/ Vision Therapy Coordinator
- Front of House Manager
- Bartender/Server
- Sever/Support Manager
Degrees
- High School Diploma
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