Front Of House Manager Resume Example Ipic Entertainment

FRONT OF HOUSE MANAGER

Summary

Efficient Manager with 7 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.

Skills

Training and coaching
Service prioritization
Recruitment and hiring
Organizational skills
Time management

Critical thinking
Microsoft Office
Friendly, positive attitude
Coordination
EPIC

Experience

Ipic EntertainmentFront Desk/ Vision Therapy Coordinator 05/2021 - Current

Responsible for the administration of the reception area emphasizing a high degree of customer courtesy which includes answering telephones; scheduling, general reception and appointment confirmations; verifying and confirming medical and vision coverage eligibility with patients or guardians; verifying and confirming patient demographics and contact information; posting charges and payments; triaging patient problems and concerns; preparing and scanning patient charts; scanning referrals and scheduling patients accordingly; account balancing; keeping clinic office neat and organized, and assistance to all visitors with dignity and respect.
Responsible for the front-desk bank till, posting of charges, payments, standard courtesies and social service adjustments. Applies third party billing expertise to properly determine coverage, claims submission branch, and effectively communicates financial obligations to patients. Works to maintain the accounts receivable balance at an acceptable level. Explains financial obligations to the patient, collects balances, and contacts patients if their account becomes delinquent.
Maintains patient database including entering patient data, appointment information, fees, and payments.
Provides support to interns assigned to VT and pediatric services including preparing case records, orientation to the services, preparing correspondence, providing balanced patient experience between interns, and checking equipment in and out as needed.
Serves as the “patient intermediary” in matters of scheduling, insurance, correspondence letters, and record keeping to promote each VT patient's progress through the clinical program. Work with interns and attending doctors to develop reports for submission to insurance companies that require prior authorization for VT services.
Provide administrative support to clinic office as needed.

Myeyedr | Fort Lee , NCFront of House Manager08/2020 - 05/2021

Managed all front of house certifications and re-certifications.
Monitored all FOH staff certifications to ensure compliance with industry standards.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Interviewed, hired and trained new employees.
Upheld operating procedures and safety standards to maximize guest satisfaction.
Controlled and maintained labor costs through careful scheduling.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Mentored and coached service team on effective techniques to enhance customer experiences.
Coached and developed team members to support employee growth and development.
Managed day-to-day bakery operations with focus on quality and meeting customer expectations.
Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Handled complaints, settled disputes and resolved customer conflicts.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Implemented company training programs to help employees easily follow best practices and company standards.
Maximized profit and revenue through upselling and cross-selling techniques.
Assigned work tasks and activities, prepared schedules and managed staffing.

Premise Health | Usa ● Charlotte , STATEOptometric Technician09/2018 - 08/2020

Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
Demonstrated leadership by making improvements to work processes and helping to train others.
Leveraged EMR system to input and compile data gathered from various sources.

ClearVision Optical | City , STATEOptometric Technician/Assistant Office Administrator09/2016 - 09/2018

Managed daily operations within office by supporting continuous delivery of excellent services and care.
Monitored office inventory to maintain adequate supply levels and order products.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
Demonstrated leadership by making improvements to work processes and helping to train others.
Leveraged EMR system to input and compile data gathered from various sources.

Education and Training

Century High School | City, StateHigh School Diploma

Certifications

Leadership Training - 2020

Resume Overview

School Attended

Century High School

Job Titles Held:

Front Desk/ Vision Therapy Coordinator
Front of House Manager
Optometric Technician
Optometric Technician/Assistant Office Administrator

Degrees

High School Diploma

Front of House Manager Resume Example

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