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Front Of House Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Experienced in quick service, full service, and fast casual restaurants. I'm a dedicated individual with over 10 years in the industry including 5+ years of General Management experience. I've accomplished great things in the business including developing brand standards for back and front house procedures, reducing company loss, and new store openings. As a manager maximizing efficiency, teamwork, cleanliness, reducing safety risk, and executing brand standards are some of my greatest strengths. I have great leadership and communication skills that has built successful teams. I’m extremely diligent and a quick learner with willingness to grow. Looking for a change in scenery while still providing the greatest guest and work experience.

Skills
  • Team Building
  • Training and Mentoring
  • Schedule Management
  • Conflict Resolution
  • Organization and Time Management
  • Critical Thinking
  • Computer Skills
  • Multitasking
  • Food plating and presentation
  • Safe food handling
  • Performance evaluation
  • Cost controls
  • Recruitment
  • Health department inspections
  • Pre-shift walk-through
Education
Ashford University Online, Expected in 06/2023 Bachelor of Arts : Business Analysis - GPA :
Texas State Technical College - Waco Waco, TX Expected in 12/2016 Associate of Arts : Communication And Design - GPA :
Work History
Live Oak Bank - Front of House Manager
Raleigh, NC, 02/20 - Current
  • Support and lead team on all city and company policies pertaining to COVID.
  • Demonstrate culture of ethical conduct, safety, and compliance
  • Provided strong communication to implement and improve processes that drives better service for guest
    and employees
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed
  • Maintain professional restaurant image for self and employees
  • Hire, train, and maintain staffing levels
  • Order and maintain front house equipment as needed
  • Ensure security of money, credit, and financial transactions
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Titan Machinery - Front/Back of House Manager
Elbow Lake, MN, 05/2016 - 01/2018
  • Provided a professional image at all times through appearance and dress
  • Follow company policies and procedures and effectively communicate them to my staff
  • Ensure the security and proper storage of restaurant inventory and equipment
  • Ensure the security of money, credit, and financial transactions
  • Maintain all front house maintenance
  • Create weekly schedules
  • Enforced front house cleaning schedules
  • Conduct quarterly one on ones
  • Oversaw all front house training and development
  • Dedicated to continuous improvement
  • Demonstrates proper execution of training systems
  • Dealing with suppliers, vendors, HR, legalities, and regulatory issue
  • Monitor forecasting to project par levels to reduce waste and maximize food and beverage profit margins
  • Conduct performance appraisals, takes disciplinary action, motivate and train
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal
  • Achievement or to identify areas needing cost reduction or program improvement.
  • Keep records required by government agencies regarding sanitation or food subsidies.
  • Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and
  • Procedures.
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
  • Order and purchase equipment and supplies.
  • Oversaw development of new programs that result in an increased level of guest satisfaction and
  • Operational excellence.
Titan Machinery - General Manager
Fremont, NE, 01/2015 - 04/2016
  • Developed and maintained exceptional customer service standards
  • Oversaw all employee relations and operational procedures
  • Optimize profits by controlling food, beverage and labor costs
  • Assisted with training and developing new hires
  • Created weekly employee schedules
  • Follow company standards and service levels to increase sales and minimize costs; including food, alcohol, beverage, supply and labor costs.
  • Deliver well put together restaurant image
  • Demonstrates high caliber leadership and ability to remove obstacles to ensure that restaurants has highest standards of service
  • Define weekly focus through utilization of reporting and operation needs to support conversation during weekly planned meetings with management team
  • Supports and provide follow up on company implementations
  • Communicate to guests surrounding matters that require guest recovery
  • Maximized efficiency by coaching and mentoring 50 plus personnel on key principles, industry practices, company procedures and team training system
Taco Bell - General Manager
City, STATE, 05/2009 - 12/2015
  • Conducted daily pre-shift and weekly meetings to ensure organizational excellence.
  • Scheduled and directed staff in daily work assignments
  • Developed and maintained exceptional customer service standards
  • Created weekly work schedules for full time and part time staff
  • Accountable for daily operational procedures and reporting
  • Managed the interview and hiring processes
  • Oversaw inventory of products and placed weekly food orders
  • Trained and developed assistant managers and new general managers
  • Monitor all guest service standards, constantly seeking ways to improve product and service as well as
  • Increase volumes and profits.

Taco Bell- Shift Lead/Assistant Manager

  • Ensured proper cleanliness was maintained in all areas of the restaurant
  • Oversaw 5-8 employees per shift
  • Assisted with daily operational opening and closing procedures
  • Prepared nightly deposits

Taco Bell- Crew Member

  • Greeted customers when they entered and exited the facility
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Up-sold additional menu items

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Resume Overview

School Attended
  • Ashford University
  • Texas State Technical College - Waco
Job Titles Held:
  • Front of House Manager
  • Front/Back of House Manager
  • General Manager
  • General Manager
Degrees
  • Bachelor of Arts
  • Associate of Arts