Front Of House Manager And Server Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Organized and motivated manager offering 10 years of experience performing general supervisory and management duties- including employee scheduling and payroll, handling customer concerns, opening and closing of the store, monitoring employee workloads and handling cash drops. Experienced in demanding, fast-paced environments; efficient in facilitating rapid customer turnover, boosting volume and increasing sales opportunities. Dependable and enjoyable worker with over 10 years of experience in providing efficient, high-quality customer service to guests in busy settings. Adaptable professional with expertise in customer service, team collaboration, and resolving issues with customers, staff and management. Focused and efficient team member knowledgeable in safety and sanitation guidelines. Upbeat attendant with a background of creating regular customers and boosting establishment reputation through delivery of unwavering service. Excited and motivated to learn new and improved skills quickly.

  • Knowledge of scheduling and payroll.
  • Easily handle cash and credit cards.
  • Eager to learn new information and can adapt to changes promptly.
  • Friendly and professional communications with guests and coworkers at all times.
  • Recognizes the need for top quality customer service and the necessity of return customers.
  • Understands and abides by local and federal health regulations.
  • ServSafe certified safe manager, food and alcohol handler.
  • Knowledge of local state roads and highways.
  • Understands price point and profit margins.
  • Composed and professional demeanor, even during busy or hectic times.
  • Natural leadership and management skills, able to multitask proficiently and coordinate team efforts.
Palmetto Ridge High School Naples, FL Expected in 05/2010 High School Diploma : - GPA :
Work History
Canterbury Park Holdings - Front of House Manager and Server
Shakopee, MN, 08/2013 - Current
  • Write and dispense the schedule for the front of house in a timely manner, coordinate needed time off for employees, make changes as needed, and fill in when employees call off.
  • Work with other managers to coordinate hiring and training of new employees.
  • Run nightly reports and count the cash drop, confirm the numbers, and verify the server's reports.
  • Input hours and claimed tips into payroll after verifying time cards.
  • Accept and double-check deliveries, rotate stock and store items in the correct areas.
  • Make phone calls on behalf of the business, recognize any issues and problem-solve on my own.
  • Keep updated knowledge of menus and promotions, memorize prices of drinks and food items during happy hour and regular prices.
  • Arrange tables for guests, organizing reservations and following established procedures to provide everyone with excellent experiences and to foster repeat business.
  • Help guests place orders, explain menu items thoroughly, and suggest appropriate options according to personal preferences and allergy concerns.
  • Recommend and sell high-profit items such as appetizers, mixed drinks and desert to increase sales numbers.
  • Collaborate with kitchen team to cooperate order preparation, manage food running efficiently, and minimize customer service issues by verifying meals and orders.
  • Work with POS system to place orders, manage multiple tables, assist coworkers, and cash out orders.
  • Maintain a clean table setting by removing finished plates and utensils promptly. Clean up messes, refill beverages, and attend to any guests' needs as quickly as possible.
  • Manage any complaints, memorize orders, take togo orders and coordinate service in a 40 - table restaurant.
  • Serve the needs of more than 30 customers in a busy fast-paced environment meanwhile greeting and maintaining relationships with repeat or regular guests.
  • Check identification to enforce age regulations for alcoholic beverages and tobacco sales.
  • Prepare bar beverages and fill food orders for customers promptly and without any mistakes.
  • Monitor guests for intoxication and immediately respond to any concerns of coworkers, contributing to a safe and welcoming environments for all patrons and workers.
  • Collect credit card, cash and gift certificate payments and dispense change for cash transactions in a timely manner.
  • Clean, and coordinate cleaning of, indoor and outdoor dining spaces- disinfecting tables and doors, sweeping floors, placing trash in receptacles and replenishing supplies.
  • Disinfect and reset tables, menus, and condiments aptly to keep dining room and work areas clean.
  • Enhance efficiency by using slow periods to restock employee and customer supplies, including ice, silverware, toiletries, napkins, trays, and delivery bags.
  • Replenish food items and other supplies quickly, which include alcohol and beer, ramekins of sauces, and condiment bottles to keep the house well-stocked during busy periods, and noting any items we are running low on.
Sunflower Cafe - Seasonal Server
City, STATE, 11/2011 - 05/2012

Seasonal serving position in busy, fast paced breakfast restaurant.

Lani Kai Island Resort - Server and Bartender
City, STATE, 11/2011 - 05/2012

Seasonal serving and bartending job and I worked wherever they needed me that day- banquet room, cocktail waitress, breakfast, lunch, dinner or late night shifts. Provided top-notch service despite the very loud, busy and high-stress environment.

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Resume Overview

School Attended
  • Palmetto Ridge High School
Job Titles Held:
  • Front of House Manager and Server
  • Seasonal Server
  • Server and Bartender
  • High School Diploma

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