Front of House Manager Resume Example
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FRONT OF HOUSE MANAGER
Summary
Motivated Front of House Manager focused on delivering positive guest experiences while optimizing profit and reducing costs. Proven skills training and managing service teams to reduce employee turnover. Excellent communication skills with direct reports, management teams and customers. Along with having great communication skills, and organization I am ServSafe Manager certified along with ServSafe Food Handler certified.
Skills
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Experience
09/2015 to Current
Front of House ManagerNana Regional Corporation － Bettles , AK
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Handled guest complaints quickly using appropriate verbiage and expressing sincere empathy with my guest(s), while maintaining positive dining experience for everyone.
- Delegated tasks to FOH and BOH staff to maintain optimal workflow.
- Interviewed, hired and trained new employees.
- Controlled and maintained labor costs through careful scheduling.
- Maintained loyal patronage by implementing guest appreciation initiatives.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Enforced employee image and grooming standards.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
02/2019 to 01/2020
Event Coordinator and Assistant ManagerFoot Locker － Biloxi , MS
- Assessed events planning services and related costs.
- Scheduled and booked reservations, managed transportation and secured venues for events with up to 50-150 participants.
- Trained customer service, marketing and sales teams for events.
- Organized corporate luncheons, dinners, conferences and special events.
- Coordinated vendors, timelines and budgets for events.
- Attended and participated in industry events.
- Communicated with clients to troubleshoot issues quickly and to their satisfaction.
- Communicated event timelines to stakeholders for on-time event execution.
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Maintained good customer relationships by maintaining contact via email and conference calls.
- Selected décor and event materials fitting clients' requests and vision.
04/2015 to 09/2015
Sales LeadKroger － Forney , TX
- Utilized lead generating methods averaging 15-25 cold calls per day.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Managed and maintained client book of 1,700 accounts and weekly sales records.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Planned and developed strategies to increase sales and territory.
07/2014 to 09/2015
Jewelry Store ManagerKays Jewelers － City , STATE
- Designed multiple types of jewelry, including rings, bracelets and earrings, for business customers and private clients.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
- Graded stones based on color, cut and clarity of each piece.
- Cut and sized stones to fit pieces and replacing missing stones.
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
- Cleaned, polished and rhodium plated different jewelry pieces to give high-quality finishes.
- Created agendas and communication materials for team meetings.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Managed day-to-day shipping and receiving, typically overseeing more than 20 packages in 24-hour period.
Education and Training
05/2012
High School DiplomaSparkman High School － City, State
Certifications
- First Aid/CPR
- ServSafe
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Resume Overview
School Attended
- Sparkman High School
Job Titles Held:
- Front of House Manager
- Event Coordinator and Assistant Manager
- Sales Lead
- Jewelry Store Manager
Degrees
- High School Diploma
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