Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Front of House Manager with a winning attitude and desire to deliver a exceptional dining, beverage and gaming experience. Focused on setting high expectations and raising service standards. Customer-oriented Adaptable Stable work history Strong leader Staff development marketing skills Strong leader Hiring and training Employee recruitment Motivated Front of House Manager focused on delivering positive guest experiences while optimizing profit and reducing costs. Proven skills training and managing service teams to reduce employee turnover. Excellent communication skills with direct reports, management teams and customers.

  • Strong interpersonal skills
  • Customer service
  • Purchasing
  • Quality
  • Sales
  • Servers
  • Tables
  • Phone
  • Telephone etiquette
  • Wiring
  • POS system operations
  • Training and coaching
  • Service prioritization
  • Team building
  • Recruitment and hiring
  • Work ethic
  • MS Office
  • Training
  • Decision-making
  • Customer service best practices
  • Menu development
  • Full service restaurant background
  • Restaurant operations management
  • Proven sales record
  • Stable work history
  • Honed marketing skills
  • Hiring and training
  • Customer-oriented
  • Staff development talent
  • Supervisory skills
  • Labor and food cost control
  • Organization and prioritization
  • Brand standards promotion

10/2013 to Current
Front of House Manager Nana Regional Corporation Fairfax, VA,
  • Direct FOH staff in daily work assignments to maximize productivity.
  • Develop and maintain exceptional customer service standards.
  • Perform checkouts of FOH staff including servers, bartenders, kitchen, dishwashers, winner circle and game techs.
  • Perform walk-throughs to gauge timeliness and excellent service quality.
  • Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees.
  • Continually monitor restaurant, bar and midway and take appropriate action to ensure food quality and service standards are consistently met.
  • Ensure proper cleanliness is maintain in all areas of the bar and front of house., Greet guest, check ID's to ensure guest are of age on various nights and assist wherever needed.
  • Set up tents, tables and products for street team activities, as well as answer questions for potential guests.
  • Greet guest and issue game and gift cards for guests, process guest payments.
  • Assist guest with purchasing prizes and process transactions.
  • Referee company challenges events for guest, tally scores and issue prizes for winning teams.
  • Recommend dining options and seat guests.
  • Answer store phone calls using correct telephone etiquette.
  • Interviewed, hired and trained new employees.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Controlled and maintained labor costs through careful scheduling.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Prepared weekly payroll to keep up with projected weekly revenue.
10/2013 to 07/2015
Front Desk/Host Captain, Street Team Superior Plus Energy Services Shelby, NC,
  • Monitored all sales activity and assessed customer satisfaction with purchases.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Increased sales 10% through training and professional presentations.
12/2006 to 07/2015
Lead Installer MID Installtions, INC City, STATE,
  • Interpreted prints, drawings, sketches, diagrams and specifications.
  • Supervised a team of 5-10 employees and briefed team members on installs and project goals.
  • Loaded and unlocked furniture from warehouse to various locations.
  • Disassembled old furniture and prepared area for new furniture installs.
  • Assembled and installed furniture including wiring, electrical and electronic components.
  • Assessed work for errors or compliance issues and made corrections and modifications when necessary.
  • Reviewed and verified all work was in compliance with sales orders and customer requirements.
Education and Training
Expected in
Associate of Science: Computer Science
North Carolina State University - Raleigh, NC
Expected in
High School Diploma:
McKinley High School - Washington DC,
  • Developed relationships with new clients and typically exceeded sales goals by 15%.
  • Recognized as Employee of the for outstanding performance and team contributions.
  • Exceeded sales goals by an average of 10%
  • Consistently maintained high customer satisfaction ratings.
  • Realized in ongoing effort to boost revenue while reducing costs.
Activities and Honors

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School Attended

  • North Carolina State University
  • McKinley High School

Job Titles Held:

  • Front of House Manager
  • Front Desk/Host Captain, Street Team
  • Lead Installer


  • Associate of Science
  • High School Diploma

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