LiveCareer-Resume

front of house manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am currently the Front of House Manager at Theo's American Kitchen in Fayetteville, one of the leading fine dining restaurants in the state of Arkansas. I am a customer-focused, quality-oriented employee with years of experience in service and labor industries. I'm proactive and empathetic towards resolving employee and customers issues. I work best in fast-paced, deadline-driven environments. I am motivated by delivering positive customer experiences while optimizing profit and reducing costs. I have experience in training and managing service teams that reduce turnover and strong communication skills with direct reports, management teams and customers.

Skills
  • Project management
  • Sales Techniques
  • Staff development
  • Conflict resolution
  • Microsoft Office
  • Training and coaching
  • Service prioritization
  • Recruitment and hiring
  • Organizational and communication skills
  • Time and data management
Experience
02/2018 to Current Front of House Manager Honest Weight | Albany, NY,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Processed reports through Microsoft Office that included employee pay, net sales, and discounts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Built strong, respectful employee relationships to drive employee satisfaction in a high turnover industry.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Implemented company training programs to help employees easily follow best practices and company standards.
08/2017 to 02/2018 Operations Manager Caci International Inc. | New Albany, IN,
  • Addressed operational issues and determined changes to drive improvements.
  • Led and managed employees in partnership with other company leaders.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Restock inventory every week and review cash operation data to verify proper replenishment.
  • Scheduled weekly inventory pickups and deliveries with vendors.
01/2016 to 08/2017 Fitness and Wellness Administrator General Motors | Belleville, MI,
  • Managed fitness and recreation facilities, verifying safe and clean facility and equipment conditions.
  • Provided individual support and counseling on general wellness and nutrition.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Serviced and maintained all fitness equipment when needed.
  • Supervised gym goers including students and teachers to insure equipment is properly utilized.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Processed debit and credit cards, checks, gift cards and coupons.
05/2012 to 08/2014 Journeyman Apprentice Able Electric | City, STATE,
  • Put in new new electrical components, fixtures and motors.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Inspected existing wiring to identify problems such as short circuits.
  • Worked with various types of cableways, conduits and other electrical raceways.
Education and Training
Expected in to to | Economics And Philosophy Hendrix College, Conway, AR GPA:
Expected in to to | Economics University of Arkansas, Fayetteville, Fayetteville, AR GPA:

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Resume Overview

School Attended

  • Hendrix College
  • University of Arkansas, Fayetteville

Job Titles Held:

  • Front of House Manager
  • Operations Manager
  • Fitness and Wellness Administrator
  • Journeyman Apprentice

Degrees

  • Some College (No Degree)

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