Front of House Manager Resume Example
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by Action. Performs well under pressure and thrives in fast paced high-volume environments.
Adaptable Front of House Supervisor with expertise in optimizing profits by controlling food, beverage and liquor costs and training and developing Number-member staff. Organized and consistent professional offering Number years of experience coordinating front of house activities, including Type and Type activities. Detail-oriented and courteous individual committed to developing strategies to secure customer loyalty.
Job Title assists Job title in administering front office functions and supervising Number staff to accomplish Result. Directs and works with managers and employees to optimize guest satisfaction and maximize financial performance. Effectively communicates and supports company vision through strong leadership and positive attitude.
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Hyatt Hotels Corp. – Big Sur , CA
- Submitted Timeframe payroll for Number-member team, including direct deposit and server gratuity reports.
- Supervised staff of Number through motivational coaching and effective training programs for service and sales techniques.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Resolved guests complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Hyatt Hotels Corp. – Naples , FL
- Submitted Timeframe payroll for Number-member team, including direct deposit and server gratuity reports.
- Supervised staff of Number through motivational coaching and effective training programs for service and sales techniques.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Reorganized bar and dining area, increasing efficiency Number%.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Hyatt Hotels Corp. – Reston , VA
- Submitted Timeframe payroll for Number-member team, including direct deposit and server gratuity reports.
- Supervised staff of Number through motivational coaching and effective training programs for service and sales techniques.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
Haverford High - City
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Resume Overview
School Attended
- Haverford High
Job Titles Held:
- Front of House Manager
Degrees
- Diploma : General Study , 06/1985
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