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front of house manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Front of House Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Efficient Manager with over 10 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.

Skills
  • POS System Operations
  • Service Prioritization
  • Training and Coaching
  • Service Delivery Management
  • Scheduling Staff
  • Relationship Building
  • Supply Ordering and Management
  • Portion Control
  • Problem Solving
  • Employee Performance Evaluations
  • Performance Improvement
  • Staffing and Sales Reporting
  • Money Handling
  • Back of House Management
  • Recruitment and Hiring
  • Health Code Compliance
  • Inventory Management
  • Front of House Management
  • Problem-Solving
  • Monitoring Food Preparation
  • Investigating Complaints
  • Labor and Overhead Cost Estimation
  • Time Management
  • Reliable and Responsible
  • Critical Thinking
  • POS Terminal Operation
  • Calendar and Scheduling Software
  • Managing Reservations and Large Parties
  • Customer Retention
  • Team Leadership
  • Sales and Marketing
  • Payroll Administration
  • Catering Services
  • Liquor Law Compliance
  • Calm and Pleasant Demeanor
  • Collaboration and Teamwork
Experience
07/2021 to 01/2023 Front of House Manager Raising Canes Chicken | Bakersfield, CA,
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Interviewed, hired and trained new employees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Distributed food to service staff for prompt delivery to customers.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Assisted staff by serving food and beverages or bussing tables.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Explained goals and expectations required of trainees.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Coached and developed team members to support employee growth and development.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
01/2018 to 03/2020 Server Ecumen | Maplewood, MN,
  • Addressed complaints to kitchen staff and served replacement items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Stocked service areas with supplies during slow periods.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
04/2011 to 05/2019 74D Chemical Operations Specialist U.S ARMY RESERVE, 685th Trans Co. TT | City, STATE,
  • Observed gauges, recording instruments and flowmeters to maintain specified conditions.
  • Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations and viscosities.
  • Added neutralizing agents to products and pumped products through filters to remove impurities.
  • Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
  • Identified issues promptly and immediately notified supervisor regarding potential project delays.
  • Completed regular inspections of equipment to identify malfunctions and leaks impacting performance or safety.
  • Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
  • Maintained up-to-date knowledge of applicable state and federal laws and regulations.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collected product samples at precise times using correct methods to monitor and analyze chemical processes.
  • Managed routine upkeep of equipment with basic repairs and lubrication of high-friction components.
Education and Training
Expected in 05/2012 to to GED | H. Councill Trenholm State Community College, Montgomery, AL GPA:

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Resume Overview

School Attended

  • H. Councill Trenholm State Community College

Job Titles Held:

  • Front of House Manager
  • Server
  • 74D Chemical Operations Specialist

Degrees

  • GED

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