Dynamic FOH Manager possessing first-rate communication, recordkeeping and time management skills. Extensive knowledge of suggestive selling techniques, inventory management and banquet and special event coordination and pricing. Offering 15 years of experience performing general supervisory and management duties, including employee scheduling and handling customer concerns.
Skills
]
Quality control
Recruitment
Restaurant operations
Training And Mentoring
Performance Evaluation
Staff Supervision
POS System Operations
Training And Development
Service Prioritization
Work History
06/2015 to 07/2018
Front of House ManagerHyatt Hotels Corp. – Miami, FL,
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Supervised staff of 20 through motivational coaching and effective training programs for service and sales techniques.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Submitted bi-weekly payroll for 20-member team, including direct deposit and server gratuity reports.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Implemented shift contests to promote employee engagement and increase overall sales, boosting sales 21%.
Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
08/2009 to 06/2013
Operations ManagerCooper Standard – New Lexington, OH,
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 11-member management team with related direct reports.
Evaluated upcoming program plans to forecast expected resource needs.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Implemented policies and standard operating procedures for continuous improvement.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Ensured compliance with best business practices throughout organization.
Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
05/2008 to 07/2009
Director of MarketingCanal – New York, NY,
Start-up company responsible for launching CRM software specially designed to cater to roofing, siding and guttering industries
Developed innovative sales and marketing strategies to facilitate business expansion.
Oversaw business-wide changes to modernize procedures and organization.
Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
Implemented marketing strategies which resulted in 24% growth of customer base.
08/2005 to 04/2008
Director of SalesEveryaction Inc. – Delaplane, VA,
Nationally recognized sales consultant for credit card processing company that is currently partnered with Merrick Bank of New York, NY and is accredited with Visa/MasterCard.
9 months later promoted to interim director of sales
Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
Established and optimized schedules to keep coverage and service in line with foretasted demands.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Expected in 2006
Associate of Science: Political Science McLennan Community College - Waco, TX, GPA:
Expected in
No Degree: Business Administration And Management Tarleton State University - Stephenville, TX GPA:
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