LiveCareer-Resume

Front Of House Manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity driven by how truly passionate I am about this industry. I perform well under pressure and thrive in fast paced high-volume environments.

Skills
  • Health codes compliance; ServSafe Manager Certified and ServSafe Alcohol Certified
  • Achieving excellent Ecosure food safety audit scores
  • Product and service knowledge
  • Dedicated myself to this industry since 2002
  • Familiar with many POS systems used by restaurants such as Micros, Aldelo, Aloha, etc.
  • Knowledge in Microsoft Office
  • Project management abilities
  • Inventory control
  • Product branding
  • Staff development
  • Quality Standards
  • Cleanliness
  • Team Building
  • Training and mentoring
  • Performance evaluation
Education
New England School Of Hair Design Inc West Lebanon, NH Expected in Associate of Arts : Cosmetology - GPA :
Boston Bartender's School Nashua, NH Expected in Certification : Mixology - GPA :
Certifications

ServSafe Manager Certified since 2017

ServSafe Alcohol Certified and TIPS Certified since 2020

Work History
Inn At Perry Cabin - Front of House Manager
Saint Michaels, MD, 02/2020 - 01/2021
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Supervised staff of ten through motivational coaching and effective training programs for service and sales techniques.
  • Supervised staff of ten through motivational coaching and effective training programs for service and sales techniques.
Ralph Lauren - Assistant Manager
Amsterdam, NY, 05/2011 - 11/2019
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed inventory audits to identify losses and project future demands.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Jena Choctaw Pines Casino - Bartender
Dry Prong, LA, 11/2015 - 01/2017
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Adhering to state liquor laws; maintain an up to date, current TIPS Certification.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
McKinley's - Lead Bartender/Bar Manager
City, STATE, 11/2006 - 04/2010
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Maintained tight financial controls with highly accurate daily registers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.

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Resume Overview

School Attended

  • New England School Of Hair Design Inc
  • Boston Bartender's School

Job Titles Held:

  • Front of House Manager
  • Assistant Manager
  • Bartender
  • Lead Bartender/Bar Manager

Degrees

  • Associate of Arts
  • Certification

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