I'm a hard worker with excellent materials handling, storage management and shipment preparation skills. I am experienced in picking orders, assembling pallets and preparing containers. I'm Accustomed to facilitating accurate inventory counts and maintaining current warehouse records. I've also been working upfront in food service for roughly 2 years in total which has made me into a customer service machine.
Skills
Opening and closing procedures
Culinary arts background
Serving expertise
Food safety understanding
Inventory management
Organization
Team management
Customer service
Materials handling and transport
Facilities maintenance
Pallet jacks
Material Safety Data Sheets
Warehouse operations
Time management
Able to lift and carry 100lbs.
Product organization
Dependable and reliable
Stockroom procedures
Experience
Front of House Lead, 08/2019 - Current Vallen – Jackson, MN,
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Oversaw food preparation, production and presentation according to quality standards.
Handled over $2000 worth of cash and card transactions daily with accuracy and efficiency.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Supervised team of 3 employees in fast paced establishment, maintaining positive and productive atmosphere to enhance employee experience.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Warehouse Worker, 11/2018 - 05/2019 Golden Entertainment, Inc. – Laughlin, NV,
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
Moved large and bulky items up to 150 pounds manually or with equipment such as pallet jacks and dolleys.
Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Barista, 11/2016 - 09/2017 Dunkin' Donuts – City, STATE,
Educated customers on beverage menu items and provided samples of daily brews.
Protected store assets and facilities by complying with company policies and procedures.
Listened to customer desires and needs to recommend optimal products.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Received and accurately processed customer payments.
Greeted guests with pleasant smile and superior customer service.
Gave details on coffee blends and preparation descriptions to customers.
Monitored cafe for seating availability, safety and well being of guests.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Managed morning rush of over 100 customers daily with efficient, levelheaded customer service.
Performed minor maintenance and repairs on espresso equipment and handled troubleshooting tasks to keep coffee machines operational.
Maintained calm demeanor during high-volume periods and special events.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Education and Training
High School Diploma: , Expected in 08/2020 - Conval Regional High School - Peterborough, NH GPA:
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