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front of house director resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Performance improvement
  • Food Preparation and Safety
  • Food Plating and Presentation
  • Recruitment
  • Order Delivery Practices
  • Natural leader
  • Inventory control and record keeping
  • Dynamic, friendly hostess
  • Conflict resolution techniques
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Food service background
  • Kitchen equipment operation and maintenance
  • Cost-controls
Work History
Front of House Director, 10/2019 - Current
Sage Dining Mableton, GA,
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Prep Cook, 03/2019 - 09/2019
American Senior Communities Danville, IN,
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Practiced proper safety and sanitation standards.
  • Prepared ingredients for menu items.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Used proper handling and preservation methods while packaging and storing food products.
Shift Manager, 08/2017 - 09/2018
The Hon Company Blue Grass, IA,
  • Assigned tasks and responsibilities to each employee on shift.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Manager, 10/2012 - 09/2016
Johnny Rockets City, STATE,
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma: , Expected in 06/1998
-
Hanover Area High School - Hanover Township PA,
GPA:
Status -

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Resume Overview

School Attended

  • Hanover Area High School

Job Titles Held:

  • Front of House Director
  • Prep Cook
  • Shift Manager
  • Manager

Degrees

  • High School Diploma

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