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Front of House Closing Manager Resume Example

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FRONT OF HOUSE CLOSING MANAGER
Summary

Innovative Restaurant Manager with more than 2 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Seasoned Manager offering solid background of building and leading successful restaurant teams to handle more than 100 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations. Capable Manager offering over 2 years of experience in foodservice and team management. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff.

Skills
  • Service prioritization
  • Safe food handling
  • Point of Sale (POS) system operations
  • Menu memorization
  • Table setting arrangements
  • Price memorization
  • Food inspection
  • Customer service
  • Organization
  • Sanitation
  • Training
  • Communication
  • Supervision and training
  • Schedule management
  • Adaptable
  • Culinary arts education
Experience
Front of House Closing Manager, Company Name, January 2020-CurrentCity, State
  • Stocked morning supplies to prepare for next opening.
  • Responded to customer inquiries and researched answers to questions.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Calculated charges, issued table checks and collected payments from customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Cleaned utensils, dishes and glasses for customer use.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Cashier, Company Name, May 2019-January 2020City, State
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Front of House Team Member, Company Name, July 2018-May 2019City, State
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Calculated charges, issued table checks and collected payments from customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Managers for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
High School DiplomaNeenah High School, , CityStateExpected in June 2021
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Resume Overview

School Attended

  • Neenah High School

Job Titles Held:

  • Front of House Closing Manager
  • Cashier
  • Front of House Team Member

Degrees

  • High School Diploma

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