Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Driven individual offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Hardworking with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Frequently commended for completing tasks efficiently and offering friendly service. Friendly Fast Food Worker offering 2 years of experience in food service roles. Skilled in performing safe food handling processes, customer service and sales transactions in fast-paced environments. Focused on greeting all customers positively. i love what i do and it show
Skills
Customer-oriented
Food Preparation
Cleaning
Point of Sale Systems
Customer Complaint Resolution
Skilled up seller something i love to do is up selling i am very good at it.
Relationship development
Organization
Customer service
Picking up phone taking notes when needed or getting the phone or mes to the right person
Point of Sale (POS) system operation
Cash Handling
Health and Safety Standards
Food Safety
Organized multi-tasker
Fast and efficient service worker
Team Bonding
Problem resolution
Supervision
Work History
12/2018 to CurrentFront of House and Back of House WorkerAmerisourcebergen Corporation - Corporate | Saint Louis, MO,
Checked completed orders for accuracy and bagged meals for easy carrying.
Consistently provided friendly service to promote better customer engagement.
Greeted customers promptly and took orders to keep flow of traffic moving.
Promoted customer loyalty by efficiently handling food and service complaints.
Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
Assembled food orders while maintaining appropriate portion control.
Maintained clean, sanitized and well-organized food preparation zones.
Pleasantly and courteously interacted with customers to deliver quality service.
Performed shift change tasks each day to keep store efficient and neat.
Verified prepared food met all standards for quality and quantity before serving to customers.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
Prepared hot beverages, including coffee and tea according to customer requests.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
07/2017 to 12/2018Support LeaderFive Below Inc. | City, STATE,
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Optimized store displays and appearance via strategic merchandising.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Drafted invoices for completed work.
Trained new employees on proper protocols and customer service standards.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Oversaw, trained and encouraged [Number] [Job title]s, promoting culture of efficiency and performance.
Coordinated with day management regarding on-going issues.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted business strategy by implementing improvements based on guest feedback.
10/2017 to 07/2018Assistant Operations ManagerDollar Tree | City, STATE,
Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Educated operations team on best practices, company policies and service excellence standards.
Coordinated with General Manager in different operational issues and promotional activities.
Education
Expected in 06/2004High School Diploma | Eden Prairie Senior High School, Eden Prairie, MN, GPA:
Expected in No Degree | Certified Nursing Assistant Hennepin Technical College, Eden Prairie, MN, GPA:
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