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front house worker resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Committed with years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
  • Support operations with skilled payment processing, customer service expertise and support of fellow cashiers. Effectively handle any team or business needs with advanced knowledge and critical thinking skills. Pursue opportunities to go above and beyond basic requirements to positively impact business operations and customer satisfaction.
  • Reliable team member with years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.
  • Dedicated with years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
  • Motivated with proven organizational and problem-solving skills developed over years of experience in field. Driven to improve processes to boost efficiency and promote customer loyalty. Excellent multitasking and time management abilities.
  • Energetic Cashier with years of experience assisting customers in settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.
  • Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
  • Enthusiastic retail professional with years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply and to new opportunity.
  • Hardworking and dependable retail professional offering solid background in payment processing, merchandising, and sales support. Knowledgeable about and products and able to provide friendly support to every customer. Seek to apply years of related experience and take on new position with .
Skills
  • Display setup
  • ID verification
  • Product upselling
  • Lotto machine operations
  • Liquor regulations and compliance
  • POS systems
  • Payment processing
  • Loss prevention
  • Cash register operation
  • Scanner operations
  • Credit and cash transactions
  • Merchandise restocking
  • Customer service
  • Customer greeting
  • Customer assistance
  • Returns and exchanges
  • Cash drawer balancing
  • Training and mentoring
  • Effective customer upselling
  • Cash management
  • Issue resolution
  • Coin counting
  • Security monitoring
Experience
Front House Worker, 07/2018 - Current
Giant Eagle Louisville, OH,
  • I am responsible for making the restaurant is clean before, during, and after company hours. Cleaning trash cans and taking out trash. Mopping and sweeping the floors. Maintain and care for the cleanness of the walls of the restaurant.
  • Preparing food for costumers and occasionally cooking
  • Cashier counting and handling money
  • Costumer care
  • Cleaned work areas, equipment and utensils.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Verified compliance with all sanitation and safety requirements.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Washed, peeled, cut and measured recipe ingredients.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Distributed supplies, utensils and portable equipment.
  • Thoroughly cleaned and sanitized dining ware and kitchen equipment.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Maintained order and cleanliness of work areas in conformance with health codes.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
Caterer, 02/2014 - 12/2015
St. Elizabeth Healthcare Lawrenceburg, IN,
  • Delivered customer service excellence by promptly filling guests' orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
  • Verified safe and appropriate food temperatures and sanitary conditions of banquet and food service areas.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
  • Finalized banquet arrangements by conducting thorough inspections with clients prior to event start.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food, and beverage quotes.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Washed and sanitized dishes after every use to protect customers.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted payments and made change to process transactions.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accurately estimated amount of food to prepare for events.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Verified orders and bagged items for easy transport.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Dispensed, poured and mixed water, soft drinks and beverages.
  • Monitored and counted food stock and supplies to reorder on time.
  • Provided catering at special functions for diverse clientele.
Cashier , 02/2017 - 01/2018
Circle K Corp. City, STATE,
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Placed new supply orders to meet needs and expected customer demands.
  • Collected, tracked and distributed payments for special services such as and .
  • Offered every customer immediate and targeted attention to meet needs and promote offerings.
  • Increased sales % by suggesting specific purchases to customers.
  • Backed up department by stocking shelves, retrieving products and helping customers.
  • Distributed new merchandise efficiently to different departments.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Answered phone calls to assist customers with questions and orders.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Arranged updated promotional displays every .
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Filled beverages and delivered food to customers by .
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
Bachelor of Science: Biology, Expected in 12/2020
-
Harris-Stowe State University - St Louis, MO
GPA:
Status -

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Resume Overview

School Attended

  • Harris-Stowe State University

Job Titles Held:

  • Front House Worker
  • Caterer
  • Cashier

Degrees

  • Bachelor of Science

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