LiveCareer-Resume

front end manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Seasoned Leader offering over 8 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of customer service and employee moral

Skills
  • Developmental Disabilities Experience
  • Delivery Driver Experience
  • Driving
  • Cash Handling
  • Retail Sales
  • Organizational Skills
  • Leadership
  • Inventory Control
  • Management
  • Microsoft Office
  • Supervising Experience
  • Communication Skills
  • Time Management
  • IOS
  • Customer support
  • Typing
  • Windows
  • Android
  • Creating schedules.
Experience
Front End Manager, 01/2019 to 07/2021
Food CityFairfield, TN,
  • Fostered positive employee relationships through communication, training and development coaching.
  • Oversaw daily workloads and workflow for smooth operations.
  • Delegated work assignments and prioritized tasks.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supervised and monitored team productivity by observing daily activities such as customer service an money services
  • Initiated training sessions and coached employees to develop effective staff.
  • Drove staff performance by creating incentives and positive work atmosphere.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Driver/Union Steward, 02/2014 to 11/2018
Jbs UsaOlympia, WA,
  • Transport an take care of citizens with disabilities.
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Negotiated collective bargaining agreements on behalf of companies.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Taught frontline leadership how to improve labor and management interactions thereby reduce grievances and arbitration needs.
  • Testified in legal proceedings to discuss labor relations and labor contracts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Manager, 07/2013 to 02/2014
Jones Lange Lasalle Inc.Brookshire, TX,
  • Take care of customers,help unload trucks,open an close the store,stock an ensure employees did there jobs.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Assisted with training and onboarding of sales associates in all store operations.
Manager, 10/2009 to 03/2013
WhataburgerCity, STATE,
  • Run shifts, complete inventory,control labor an food cost, ensure great customer service was being provided at all times an great hot food left my store at all times.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
Education and Training
High school diploma: , Expected in 05/2002
Barbe High School - Lake Charles, LA
GPA:

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Resume Overview

School Attended

  • Barbe High School

Job Titles Held:

  • Front End Manager
  • Driver/Union Steward
  • Manager
  • Manager

Degrees

  • High school diploma

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