Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.
Skills
Client documentation
Community integration
Community activities
First aid and safety
Compassionate client care
Client satisfaction
Coordination skills
Cash management experience
Meal preparation
Proper phone etiquette
Wound care
Medication administration
Housekeeping
Experience
Front End Manager, 03/2021 to Current Food City – Lebanon, VA,
Managed cash flow of store, including cashier operations, bookkeeping and security.
Cultivated strong customer relations and developed effective customer service standards.
Handled payment processing and provided customers with receipts and proper bills and change.
Reviewed employee performance and determined areas in need of improvement.
Managed customer complaints and rectified issues to complete satisfaction.
Put together schedule for floor staff according to skill sets and coverage needs.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Created and directed robust training and mentoring strategies.
Caregiver, 11/2015 to Current Bickford Senior Living – Davenport, IA,
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with meal planning to meet nutritional plans.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Maintained clean and well-organized environment to promote client happiness and safety.
Transported patients to and from medical, dental and personal care appointments.
Improved patient outlook and daily living through compassionate care.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Cashier Team Lead, 12/2017 to 12/2019 Cargo Largo – Independence, MO,
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Complied with cash handling procedures to meet regional cashier variance policy.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Assisted with purchases, locating items and signing up for rewards programs.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Trained new team members in cash register operation, stock procedures and customer service.
Prepared special orders for shipment.
Helped customers find specific products, answered questions and offered product advice.
Greeted customers promptly and responded to questions.
Managed cashier shifts and breaks.
Medical Assistant, 05/2016 to 05/2019 Public Health Seattle & King County – Wa 98119, WA,
Conducted patient interviews to gather health hiClaire, vital signs and information about current medical issues.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Scheduled appointments for patients via phone and in person.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient hiClaire summary.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Education and Training
High School Diploma: , Expected in 07/2006 Chaffey High School - Ontario, CA GPA:
: Medical Assisting, Expected in UEI College - Ontario, CA GPA:
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