LiveCareer-Resume

front end manager resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude. Self-motivated and highly experienced with a pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Skills
  • Employee development and training
  • Administrative skills
  • Opening and closing procedures
  • Employee training
  • Accounts payable and receivable
  • CRM and office management software
  • Data entry
  • File and data retrieval systems
  • Scheduling and calendar management
  • Listening skills
  • Cash flow management
  • Reporting
  • Keenness of insight
  • Conflict management
  • Effective planning
Experience
Front End Manager, 08/2019 to Current
Bj's Wholesale Club, Inc.Quakertown, PA,
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Created and directed robust training and mentoring strategies.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Reviewed employee performance and determined areas in need of improvement.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Evaluated financial reports and trend forecasts.
  • Put together schedule for floor staff according to skill sets and coverage needs.
Front End Associate, 06/2012 to Current
Bed Bath & BeyondBloomington, MN,
  • Operated register for cash, check and credit card transactions, maintaining accuracy.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Maintained clean and clutter-free front-end area.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Processed and completed cash or credit transactions accurately.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
New Business Life Insurance Case Manager, 02/2017 to 04/2019
Crump Insurance ServicesCity, STATE,
  • Maintained primary ownership of cases during the underwriting process which requires engaging in frequent communication and coordination between life insurance agents, life insurance carriers, and internal resources.
  • Responsible for setting the agent's expectations appropriately and providing a World Class Customer Service experience throughout the process.
  • Receive and review new insurance applications for missing information, i.e. forms, signatures, policy criteria, etc., prior to submission to the insurance carrier.
  • Order and review underwriting requirements including Attending Physician Statements, Inspection Reports, Motor Vehicle Reports, supplemental forms and other medical requirements for submission to the the carrier.
  • Conduct regular follow-up via phone primarily and email secondarily on all outstanding underwriting requirements.
  • Organizes and prioritize workload to ensure case is processed, issued, and placed in a timely manner while maintaining frequent communication to manage customer expectations.
Chiropractic Office Assistant, 08/2013 to 03/2017
Timothy A. MulhollemCity, STATE,
  • Assisted with referrals and prepared medical records for patients.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Registered patients and scheduled appointments.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Recorded vital signs and medical history for patients daily.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Performed medical transcription duties.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Maintained confidentiality of records relating to clients' treatment
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Updated patient financial information to promote accurate record keeping.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Secured, organized and updated financial documentation.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Worked with chiropractic doctor to prepare correct equipment and supplies for over 40 daily new and reoccuring appointments.
Education and Training
High School Diploma: , Expected in to Shikellamy High School - Sunbury, PA
GPA:

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Resume Overview

School Attended

  • Shikellamy High School

Job Titles Held:

  • Front End Manager
  • Front End Associate
  • New Business Life Insurance Case Manager
  • Chiropractic Office Assistant

Degrees

  • High School Diploma

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