LiveCareer-Resume

front end manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Self-motivated retail manager brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History of retaining customers and promoting talented associates from within.

Skills
  • Training and Development
  • Bookkeeping
  • Budgeting
  • Staff Management
  • Financial Reporting
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Customer Accounts Management
  • Financial Management
  • Project Management
  • Schedule Management
Education
Bloomsburg Area High School Bloomsburg, PA Expected in 06/2010 High School Diploma : - GPA :
Pennsylvania College of Technology Williamsport, PA Expected in : Graphic Design - GPA :
Bloomsburg University of Pennsylvania Bloomsburg, PA Expected in : Environmental GeoScience - GPA :
Work History
Kroger - Front End Manager
Thornton, CO, 01/2014 - Current
  • Oversaw cashier operations, bookkeeping, customer service, and POS security.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Worked with security staff and law enforcement on organized retail crime and associate theft.
  • Maintained transaction security by verifying payment cards against identification to prevent fraud.
  • Managed files and records for customers and associates and adhered to safety procedures to prevent breaches and data misuse.
  • Strategically scheduled 60-70 team members weekly to maintain optimal staffing at all times.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Hired personnel who brought talent, enthusiasm and experience to skilled team of Weis2Go online order associates.
  • Developed and implemented robust training and mentoring strategies.
  • Supervised and guided new associates and responded quickly to questions to improve understanding of job responsibilities.
  • Coached associates and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Evaluated associate performance and made recommendations for improvements.
  • Assessed associate performance and implemented incentives and team-building events to boost morale.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Rejuvenated culture to realign procedures and improve customer service and satisfaction during a pandemic.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reported facility maintenance and IT problems to corporate offices for immediate remediation.
Bloomsburg University - Celebrity Artist Series - Student Box Office Assistant Manager
City, STATE, 07/2011 - 12/2014
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Analyzed current and past event sales to assist in determining future marketing strategies.
  • Implemented daily operating procedures to keep the box office clean, adequately stocked and well-organized.
  • Collaborated with management to brainstorm methods to upsell tickets to various shows using Vendini to extract data for email blasts and mailing lists.
  • Arranged delivery of tickets for VIP members and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
  • Communicated with 120 VIP members per year to help renew or upgrade membership and reserve annual seats.
  • Co-Hosted all VIP pre show receptions with the evening's talent.
  • Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained and motivated an 8-person student box office staff to maximize ticket sales and facilitate distribution of information regarding shows and performances.
  • Mentored new sales associates to contribute to box office's positive culture.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
  • Maintained focus during busy show times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Morris Family Restaurant - Hostess and Waitress
City, STATE, 09/2010 - 08/2011
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Used cash registers and credit card machines to cash out customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
Rita's Italian Ice - Treat Team Member
City, STATE, 08/2008 - 08/2010
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared and sold menu items with precision and order accuracy.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Bloomsburg Area High School
  • Pennsylvania College of Technology
  • Bloomsburg University of Pennsylvania

Job Titles Held:

  • Front End Manager
  • Student Box Office Assistant Manager
  • Hostess and Waitress
  • Treat Team Member

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: