, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
As a server at my first job I had to be detail oriented as well as quick on my feet.
As an intern for Head Start I had to maintain professionalism and understand te nature of privileged information.
As a cashier I utilized my customer service skills to explain sales and promote customer rewards program. I had to be able to retain information quickly and effectively in order to relay it properly to customers as well as managemen.
In my current position I combine these skills to handle a daily level of duties as well taking on any questions or concerns given to me by my fellow associates or upper management.
Skills
Customer Service
Organization
Time Management
Microsoft Word
Microsoft Office
Adobe
Kronos
Microsoft PowerPoint
Event Planning
Scheduling
Neatness
Critical Thinking
Management
Creativity
Focus
Drive
Work History
Front End Manager, 10/2015 - Current Town & Country Market – Portage, IN,
Established and updated work schedules to account for changing staff levels and expected workloads
Recorded financial transactions and performed account reconciliations
Evaluated employee performance and made recommendations for improvements
Maintained strong customer relations and effective customer service standards
Assessed personnel performance and implemented incentives and team-building events to boost morale
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Motivated employees to perform at peak productivity with morale-boosting programs
Managed shelf inventory and customer-focused loss prevention strategies
Worked with security staff and law enforcement on shoplifting and vandalism response
Restocked, arranged and organized merchandise in front lanes to drive product sales
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Checked prices for customers and processed items sold by scanning barcodes
Processed POS transactions, including checks, cash and credit purchases or refunds
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
Assisted customers by answering questions and fulfilling requests
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Assisted customers with special services, account updates and promotional options
Used cash registers and POS systems to request and record customer orders and compute bills
Reviewed weekly sales circulars and monitored price changes
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Answered questions about store policies and concerns to support positive customer experiences
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Mentored new team members on POS system operation, customer service strategies and sales goals
Organized and reported on financial information to document payment histories and assist with sound financial accounting
Educated customers on promotions to enhance sales
Unpaid Intern, 06/2010 - 08/2010 Nexstar Media Group Inc. – Harrisburg, PA,
I was in charge of filling and entry level data entry for the Head Start main office under the supervision of Lisa Henson. I shredded old documents and helped sort files as well as learn the basics of meal and nutritional planning for the Head Start facilitie.
Waitress, 05/2009 - 12/2009 Hilton Worldwide – Las Vegas, NV,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Assisted with various banquet food stations, set up and service to multiple dining areas
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Set dining tables to prepare for diverse types of events and follow strict service standards
Monitored guests for intoxication and immediately reported concerns to management
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Suggested appropriate food and drink pairings to increase per-ticket sales
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Loaded trays with accessories, including eating utensils, napkins and condiments
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Restocked salad bar and buffet for lunch and dinner service
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Checked identification to enforce age requirement for alcoholic beverages
Maintained customer satisfaction by clarifying questions about orders and specialty items
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
Folded napkins and prepared silverware sets to provide adequate supply for host station
Prepared beverages and filled food orders for customers
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
Managed event contracts, including estimates, event profiles and post-event summaries
Education
High School Diploma: , Expected in 05/2008 - Jefferson County High School - Dandridge, TN GPA:
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