Jessica Claire
  • , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • As a server at my first job I had to be detail oriented as well as quick on my feet.
  • As an intern for Head Start I had to maintain professionalism and understand te nature of privileged information.
  • As a cashier I utilized my customer service skills to explain sales and promote customer rewards program. I had to be able to retain information quickly and effectively in order to relay it properly to customers as well as managemen.
  • In my current position I combine these skills to handle a daily level of duties as well taking on any questions or concerns given to me by my fellow associates or upper management.
  • Customer Service
  • Organization
  • Time Management
  • Microsoft Word
  • Microsoft Office
  • Adobe
  • Kronos
  • Microsoft PowerPoint
  • Event Planning
  • Scheduling
  • Neatness
  • Critical Thinking
  • Management
  • Creativity
  • Focus
  • Drive
Work History
Front End Manager, 10/2015 - Current
Town & Country Market Portage, IN,
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Recorded financial transactions and performed account reconciliations
  • Evaluated employee performance and made recommendations for improvements
  • Maintained strong customer relations and effective customer service standards
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Motivated employees to perform at peak productivity with morale-boosting programs
  • Managed shelf inventory and customer-focused loss prevention strategies
  • Worked with security staff and law enforcement on shoplifting and vandalism response
Cashier, 04/2013 - 10/2015
Headway Corporate Resources Columbia, MD,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Assisted customers by answering questions and fulfilling requests
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Assisted customers with special services, account updates and promotional options
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Reviewed weekly sales circulars and monitored price changes
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Answered questions about store policies and concerns to support positive customer experiences
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting
  • Educated customers on promotions to enhance sales
Unpaid Intern, 06/2010 - 08/2010
Nexstar Media Group Inc. Harrisburg, PA,

I was in charge of filling and entry level data entry for the Head Start main office under the supervision of Lisa Henson. I shredded old documents and helped sort files as well as learn the basics of meal and nutritional planning for the Head Start facilitie.

Waitress, 05/2009 - 12/2009
Hilton Worldwide Las Vegas, NV,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Monitored guests for intoxication and immediately reported concerns to management
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Restocked salad bar and buffet for lunch and dinner service
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Checked identification to enforce age requirement for alcoholic beverages
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Prepared beverages and filled food orders for customers
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Managed event contracts, including estimates, event profiles and post-event summaries
High School Diploma: , Expected in 05/2008
Jefferson County High School - Dandridge, TN

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  • Jefferson County High School

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  • Cashier
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  • High School Diploma

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