Front End Manager Resume Example

• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Checked prices for customers and processed items sold by scanning barcodes
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
• Assisted customers by answering questions and fulfilling requests
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
• Assisted customers with special services, account updates and promotional options
• Used cash registers and POS systems to request and record customer orders and compute bills
• Reviewed weekly sales circulars and monitored price changes
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
• Answered questions about store policies and concerns to support positive customer experiences
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Mentored new team members on POS system operation, customer service strategies and sales goals
• Organized and reported on financial information to document payment histories and assist with sound financial accounting
• Educated customers on promotions to enhance sales

I was in charge of filling and entry level data entry for the Head Start main office under the supervision of Lisa Henson. I shredded old documents and helped sort files as well as learn the basics of meal and nutritional planning for the Head Start facilitie.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
• Assisted with various banquet food stations, set up and service to multiple dining areas
• Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
• Set dining tables to prepare for diverse types of events and follow strict service standards
• Monitored guests for intoxication and immediately reported concerns to management
• Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests
• Suggested appropriate food and drink pairings to increase per-ticket sales
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
• Loaded trays with accessories, including eating utensils, napkins and condiments
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
• Restocked salad bar and buffet for lunch and dinner service
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
• Checked identification to enforce age requirement for alcoholic beverages
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
• Folded napkins and prepared silverware sets to provide adequate supply for host station
• Prepared beverages and filled food orders for customers
• Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
• Managed event contracts, including estimates, event profiles and post-event summaries