- , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
- As a server at my first job I had to be detail oriented as well as quick on my feet.
- As an intern for Head Start I had to maintain professionalism and understand te nature of privileged information.
- As a cashier I utilized my customer service skills to explain sales and promote customer rewards program. I had to be able to retain information quickly and effectively in order to relay it properly to customers as well as managemen.
- In my current position I combine these skills to handle a daily level of duties as well taking on any questions or concerns given to me by my fellow associates or upper management.
- Customer Service
- Organization
- Time Management
- Microsoft Word
- Microsoft Office
- Adobe
- Kronos
- Microsoft PowerPoint
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- Event Planning
- Scheduling
- Neatness
- Critical Thinking
- Management
- Creativity
- Focus
- Drive
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Front End Manager, 10/2015 - Current
Town & Country Market – Portage, IN,
- Established and updated work schedules to account for changing staff levels and expected workloads
- Recorded financial transactions and performed account reconciliations
- Evaluated employee performance and made recommendations for improvements
- Maintained strong customer relations and effective customer service standards
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Motivated employees to perform at peak productivity with morale-boosting programs
- Managed shelf inventory and customer-focused loss prevention strategies
- Worked with security staff and law enforcement on shoplifting and vandalism response
Cashier, 04/2013 - 10/2015
Headway Corporate Resources – Columbia, MD,
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
- Assisted customers by answering questions and fulfilling requests
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Assisted customers with special services, account updates and promotional options
- Used cash registers and POS systems to request and record customer orders and compute bills
- Reviewed weekly sales circulars and monitored price changes
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Answered questions about store policies and concerns to support positive customer experiences
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Educated customers on promotions to enhance sales
Unpaid Intern, 06/2010 - 08/2010
Nexstar Media Group Inc. – Harrisburg, PA, I was in charge of filling and entry level data entry for the Head Start main office under the supervision of Lisa Henson. I shredded old documents and helped sort files as well as learn the basics of meal and nutritional planning for the Head Start facilitie.
Waitress, 05/2009 - 12/2009
Hilton Worldwide – Las Vegas, NV,
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Monitored guests for intoxication and immediately reported concerns to management
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Restocked salad bar and buffet for lunch and dinner service
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Checked identification to enforce age requirement for alcoholic beverages
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Prepared beverages and filled food orders for customers
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Managed event contracts, including estimates, event profiles and post-event summaries
High School Diploma: , Expected in 05/2008
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Jefferson County High School - Dandridge, TN
GPA:
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