Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Knowledgeable professional expert in streamlining processes, supervising team members and performing. Committed go-getter with team player attitude and ability to remain calm in stressful situations.

Driven and energetic Front End Manager bringing 8 years of expertise in personnel training and development. Proven history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.

Helped administrative team members carry out smooth and accurate work. Highly organized multi-tasker with more than 10 years of experience and drive to positively impact team success. Knowledgeable about enforcing company standards, employment regulations and best practices.

Highly motivated with talent for coordinating services for property guests. Qualified to multi-task in many different areas of management with specialties in conflict resolution, team coordination and customer support.

Seasoned Front End Manager offering 12 years in retail environments. Motivational leader and complex problem solver dedicated to continuous improvement.

Skills
  • Front End
  • Front-End
  • Javascript
  • Microsoft
  • Excel
  • Spreadsheets
  • Management Experience (7 years)
  • Assistant manager
  • Cash flow
  • Coaching
  • Credit
  • Customer service
  • Financial
  • Hiring
  • Hr
  • Javascript
  • Managing
  • Excel
  • Office
  • Policies
  • Sales
  • Scheduling
  • Spreadsheets
  • Employee development and training
  • Cash transactions
  • Conflict management
  • Merchandising expertise
  • Listening skills
  • Reporting
  • Administrative skills
  • Cash flow management
  • Microsoft Office
  • Effective planning
  • Scheduling and calendar management
Education and Training
Ashworth College Norcross, GA Expected in : Business communication - GPA :
, Expected in High school diploma : - GPA :
Experience
Green Zebra Grocery - Front End Manager
Portland, OR, 09/2008 - Current
  • I first started frys in the corporate office in 2008.
  • I was part of remodeling and opening new stores.
  • 2011 went into the stores and became an assistant manager for front end.
  • 2017 became actual manager for front end and handling part of hr for the store i.e.
  • Handling hiring and training.
  • My current role is:
  • Coaching and training for entire store and new hires.
  • Customer service.
  • Putting our customers first policy in role in each store I manage.
  • Implementing policies and procedures.
  • Scheduling
  • Point of sales
  • Cash flow
  • Sales
  • Making goals and changes that are made on a daily basis.
  • Making sure that core values are followed.
  • Last but not least, making sure department heads and my assistants are managing there departments.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Compiled reports to help management enhance plans and make key operational decisions.
  • Managed team promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Interfaced with various departments, including communicated effectively using active listening, open-ended questioning and appropriate response skills.
  • Reviewed employee performance and determined areas in need of improvement.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Mentored new employees policies and procedures and delivered constructive feedback to increase understanding of job duties.
  • Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
  • Recruited and hired highly talented individuals who brought modivation and moral to department, which increased efficiency of entire team.
  • Created and directed robust training and mentoring strategies.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to upper management on regular basis.
  • Delegated team tasks based upon each skill level and knowledge, which improved accuracy and productivity by 98%.
Sentinel Technologies Inc - Customer Service Representative
Johnson Creek, WI, 06/2000 - 07/2003
  • Financial company.
  • Handled calls that were related to customers accounts that we held.
  • Took care of escalated issues and account maintenance.
Sentinel Technologies Inc - Customer Service Representative
Lansing, MI, 04/1997 - 10/1999
  • Handled inbound calls for credit card holders.
Activities and Honors
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Ashworth College

Job Titles Held:

  • Front End Manager
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • High school diploma

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