FRONT END ASSISTANT/PHOTO LAB TECH/MEMBER SERVICE ASSISTANT
Motivated customer service specialist with over 9 years retail experience in a fast-paced, team-based environment. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers. Personable Customer Service Associate dedicated to providing the highest level of customer service. Efficient with the capacity to multi-task. Extensive cash handling experience. Proven written and oral communication skills. Ability to remain self motivated at all times. Able to manage stress. Excellent multi-tasker.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Proficient in cash management
Multi-line phone talent
Eager to learn
Front End Assistant/Photo Lab Tech/Member Service Assistant 04/2008
to 12/2013 Costco – San Dimas,
Processed an average of 400-500 transactions each day in a timely manner.
Answered questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Customer Service/Administrative Assistant 07/2014
to 11/2014 Pacific West Furniture/Royal Mattress – 688 Arrow Grand Circle, Covina Ca,
Answered calls and addressed customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding merchandise and pricing.
Set up and explained new membership contracts.
Developed reputation as an efficient service provider with high levels of accuracy.
Office, Word, Excel and QuickBooks used daily.
Multi-tasking while taking customer calls daily.
Associate of Science: Citrus College -
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Achieved highest number of members per hour on a daily basis. Store average was 50 members per hour. My average 65-70 members per hour
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.