front desk tech resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Career Overview
Started my Career with BestBuy's Geek Squad. After Obtaining this position for 3 months, I found I was limited to just cleaning PC's. Shortly after I secured a position with Sabre Airline Solutions, A technical Solutions company for major airlines, Including, Delta, Virgin Airways and Spirit Airways. After working there for a year. I was hired At Total Tech Group LLC, A private I.T Contractor Company, Who service several different Medium to Large scale companies in metro Atlanta, Including some government Contracts, These include the City of Stockbridge, GA, The City Of Locust Grove GA, City of Pooler GA and Polk County GA. Our largest contract is Columbia Residential, one of the largest residential Companies in Atlanta.
Qualifications
Troubleshooting proficiency
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
DHCP/DNS Ethernet and Firewall proficient
LAN aptitude
MS Office proficiency
Technical help desk experience
Strong analytical skills
Self-directed
Collaborative
Customer service-oriented
Strong attention to detail
Self-starter
Microsoft Office proficiency
Critical thinker
System checks and troubleshooting
Advanced troubleshooting
Virus and spyware removal
Computer diagnostics and repair
Hardware support and troubleshooting
Advanced knowledge of diagnostic techniques
Highly motivated
Resourceful
Strong Knowledge of Windows OS (xp to 10)
Education and Training
Peterborough Technical College - United KingdomPeterborough, CambridgeshireExpected in 2008 ā āB-Tech First Technical Diploma:ICT Practitioner Course - GPA:Extensive Course for ICT Practitioners. These Covered the following subjectsĀ
Introduction in Computer information Systems
Networking
Software Development
Database Creation and management
Web Design
Hardware Troubleshooting
Math
English
Accomplishments
Network Security
Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
Managed all clients network LAN/WAN hardware including routers, switches and wireless networking equipment.
Network Support
Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
Computer Repair
Diagnosed hardware and software failures and resolved technical issues with a 99% success rate.
Saved company over $10,000 by refurbishing used computers and technological equipment.
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